customer care coordinator in bradley stoke

posted
05 October 2018
contact
heidi clark, randstad cpe
job type
contract
salary
£ 18,000 - £ 24,000 per year
apply now

posted
location
bradley stoke, south west
specialism
construction & property
sub specialism
construction
job type
contract
working hours
Full-Time
salary
£ 18,000 - £ 24,000 per year
reference number
CCCHCBS
contact
heidi clark, randstad cpe
apply now

job description

Are you an experienced Customer Care Coordinator? Looking for your next fixed-term contract within the Bradley Stoke area? Looking to work for a leading housing provider?

The successful applicant will be responsible for supporting the head of customer care in managing all customer care related issues through to resolution.

Responsibilities:



* Coordinate with colleagues to ensure the department provides continual telephone cover throughout the working day.
* Arrange the inspection of remedial enquiries where necessary to agree valid warranty issues.
* Liaise with the Commercial/Buying departments to order materials in accordance with arrangements made for defect resolution and complete contra-charges where applicable.
* Ensure all contacts (calls, emails, online, Social Media) received are handled professionally and courteously, with all issues appropriately recorded
* Provide administrative support for the Department, to include, handling and responding to all customer correspondence, electronic and paper filing, production of reports, record Action Logs for internal meetings.

Requirements:



* Experience of working in a professional secretarial/ administration role
* Previous experience in a demanding and fast paced customer service environment
* Excellent communication skills, both verbal and written
* Intermediate to advanced level of proficiency with MS Office programs
* Strong team player
* Excellent time managements skills and the ability to multi-task

If this sounds like the ideal job for you, click apply or call Heidi Clark on 01454 610 000

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

skills

booking meetings

educational requirements

GCSE