Do you have experience in a customer service role within the house building or construction industry? Is customer care at the heart of everything you do? Do you like to manage the whole process from start to finish? Do you want to work for an established organisation with a fun and friendly team? If so, keep reading.
The role:Hours are 8.30 am to 5.00 pm Mon-Thurs & Friday 8.30 am - 4.30 pm 26 days holidayPensionPrivate Medical InsurancePermanent roleSalary 17,000 - 22,000
The main purpose of the role is to assist the Customer Care Team in the rectification of defects post handover. Delivering an outstanding service to the client and customer base.Liaise with customers on the reporting of defects Managing effective resolution of defects - ensuring a high level of customer satisfactionAssist in organising and co-ordinating the direct maintenance operatives Assist in managing defects to an effective resolution Organise for the relevant operatives/contractors to complete works as and when requiredTake telephone calls from our clients and customers reporting defects Respond to client and customer emails. Liaise with our contractors in getting defects completed within the given priorities. Keep customers informed until the defects are resolved and book appointments for maintenance operatives as requiredRaise work schedules on our CRM system. Record and schedule works Send out appointment letters Organise Maintenance Operatives Weekly Work Diary and Schedules. Liaise with the Customer Care Managers.
About you?Experience in customer service within the house-building or construction industryProven ability to deliver an exceptional level of customer careAble to communicate at all levelsInputting accurate details on the system Be able to work in a fast paced environment Have meticulous attention to detail Problem solverAbility to work under pressure Able to manage a process IT Savvy
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Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.