Do you have proven customer service experience? Do you consider yourself a people person? Are you looking for a role that supports and resolves issues for customers? Do you have proven experience in using SAP systems? We are looking for a candidate who will support a small team to resolve and handle customer queries as effectively and efficiently as possible to support the company's vision of having their products, services and customers to be the most valued around the world. This candidate must work well under pressure and have the ability to build strong and effective relationships with customers. Key Responsibilities:Managing a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Handle direct sales and end to end processes for Order to Cash with wholesalers and direct customers; handle order placement and processing, resolve service issues, consider payment conditions, manage stock and answer invoice queriesCreating policies and procedures.Planning the training and standardisation of service delivery.Be the first point of contact for customers. Candidate Requirements:To be considered for this new opportunity you must have:Proven experience in customer service roles for a large company, minimum over 2 years.Experience in using SAP and OTC systemsIT literate. Able to use standard business software and communication toolsHave a can-do attitude.Excellent communication and interpersonal skills Problem solver Ability to work in a team environment, but also independently.Candidates must be eligible to live and work in the UK.If you are interested and passionate about being a Customer Service Executive for a renowned animal health organisation, don't hesitate, apply today. Randstad Business Support is acting as an Employment Business in relation to this vacancy.