customer experience agent in city of london

posted
07 September 2017
contact
lewys hill, randstad business support
job type
permanent
salary
£ 24,960 - £ 25,960 per year, Benefits
apply now

posted
location
city of london, london
specialism
customer services
sub specialism
Call Centre
job type
permanent
salary
£ 24,960 - £ 25,960 per year, Benefits
reference number
07/09/2017
contact
lewys hill, randstad business support
phone
020 7400 6010
apply now

job description

A quiet commute to work? Are you looking for work from 7am - 11pm? Do you want to be part of a team who thrives on success?

A fantastic growing tech company, located in the heart of London with offices overlooking the River Thames. It is one of Forbes 15 growing companies to watch, with plenty of scope for progression and reward. This growing company is looking for customer focused individuals to be a part of their journey.

Responsibilities:
Answer calls and emails from potential customers and existing clients
Quickly assess customer issues to provide accurate support
Self Motivated
Be able to work independently, while knowing how/when to handle critical customer issues
To maintain a professional, empathetic and caring tone through all touch points: Phone, email, chat and social media
Ability to multi-task; using different tools and systems to support customers and drivers
Liaise with customers and drivers about the status of their order

Requirements: Good communication/Interpersonal skills
Two years experience in a customer service role
Problem solving in a fast paced environment

Benefits:
Salary 24960

Two week paid training, career progression, pension plan, medical insurance, food/snacks in the office and wellness opportunities.

If you want to work for a fun company and create something great whilst working hard, this could be the role for you. Don't miss this fantastic opportunity and apply now. Email lewys.hill@randstad.co.uk or call 020 7868 042





Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Why not listen to some of the inspiring stories from our candidates and their one piece of career advice. It's just a few of the thousands of people who have found success in their working lives with Randstad. Visit www.randstad.co.uk/how-i-became to find out what you could become.

skills

Customer Service, Claims Handler, Claims Processor, Complaints Handler, Complaints Processor, Inbound call centre, Inbound calls, Call Centre, Inbound customer service, Customer Adviser, Customer specialist