customer liaison officer in winchester

04 October 2019
alex davis, randstad business support
job type
£ 10.02 per hour
apply now

winchester, south east
secretarial & admin
job type
working hours
£ 10.02 per hour
reference number
alex davis, randstad business support
01793 491444

job description

Do you have strong administration skills? Would you consider yourself someone who has excellent communication skills, both over the phone and written? Are you available immediately? Can you commit to a minimum of 4 weeks, potentially longer? If you have answered yes to these questions, please read on and apply asap as this could be the perfect role for you!

I am currently recruiting for a customer liaison officer role in central Winchester. This is a full time temporary role, working Monday to Thursday 08.30 to 17.00 and Fridays 08.30-16.30.

*Central location
*Free access to the park and ride
*Immediate work
*Excellent rate of pay
*Access to a discount app

As a customer liaison officer, you will be providing a support service to customers as well as supporting the department. Some of your day to day responsibilities will include:
*Giving timely and accurate responses to any queries or complaints
*Ensuring letters and phone calls are responded to and all information is recorded on the in-house system
*Composing letters
*Updating the database with any files or new information
*Providing administration support for the department
*Dealing with Freedom of Information requests
*Other duties as required

Key skills and experience required;
*Good IT skills
*Able to record accurate information whilst having a conversation with the customer
*Minimum of 1 to 2 years of working in customer service or administration role
*Experience of using tact and diplomacy when dealing with customers through any contact channel
*Able to gain information from customers to ensure enquiries are dealt with appropriately and to provide clear, confident explanations to customers and colleagues
*Excellent communication skills, both over the phone and written
*Experience within a planning department would be an advantage, but is not essential

Please call the branch now on 01793 491444 and apply for more details. Only do this if you can start asap and are able to commit to the full period required. You will also need to provide 2 years worth of references from previous employers. This is a temporary position. You should not apply if you are not able to cover all of these days and the hours advised. This is an incredibly busy team and full commitment and support is essential.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.