customer operations representative in swindon

posted
23 July 2018
contact
samantha wright, randstad business support
job type
permanent
salary
£ 18,000 per year
apply now

posted
location
swindon, south west
specialism
customer services
sub specialism
Customer Service
job type
permanent
working hours
Full-Time
salary
£ 18,000 per year
reference number
MJ62041
contact
samantha wright, randstad business support
phone
01793 491444
apply now

job description

Are you available to start immediately? Are you experience within office based customer service? Do you enjoy speaking to people - internally and externally within business? Are you keen to join a brand new team, within a non corporate environment, where your opinion and feedback will be taken on board - so you are in a position where by you can really shape the way of working and processes? If you have answered yes to all three of these questions then please read on, as this exciting opportunity could be the one for you...

I am recruiting for a Customer Service Representative to join a new team, on a full-time, permanent, paying £18,000 - starting immediately, working 7.5 hours per day - Monday to Friday within the hours of 8am-8pm, located in Swindon with free on-site parking and easy transport links,

Benefits:
*25 days annual leave plus Bank Holidays
*Life assurance
*25% staff discount
*Reward scheme
Contributory pension scheme

Key Responsibilities:
To ensure you have the relevant skills and experiences to deliver this role - you must be able to demonstrate:
*Processing orders via telephone and post, ensuring a high level of accuracy.
*Providing first line support on the customer service line with a view to first time resolution.
*Supporting our outsource contact centre partner by investigating and delivering resolutions of escalated customer contacts.
*Liaising confidently with other business areas to obtain the correct outcome for the customer.
*Reviewing and responding to customer reviews on social media, such as Trustpilot and Google.
*Ensuring accurate customer records are maintained and are ready to help in any future communication.
*Daily communication via phone and email with supplier base to obtain ongoing status updates of outstanding orders.
*Working on daily spreadsheets to manage your dispatch area and follow up as necessary, escalating any product issues or supply delays with the relevant business area.
*Ensuring all suppliers are adhering to the correct process.
*Following up on failed collections to determine the cause.
*Liaising closely with carriers in order to investigate lost customer deliveries and answer any related issues.
*Monitoring online account queries and assisting with any requests, for example, resetting customer passwords.
*Ensuring product data from internal teams and Suppliers is correct and accurate.
*Working with Buying, Merchandising, QC and Suppliers to make sure we have all the data required to be legally compliant, are able to take orders/make shipments and are able to optimise our sales channels.
*Working with Ecommerce team to make the information on our web pages help sell our product and optimise it for SEO and marketing purposes.

Preferred Experience
*1 year minimum of office based customer service experience
*Confident communicator to internal and external points of contact
*Strong excel user
*Strong administrator - with an eye for detail
*Knowledge and interest in joining a new team, where your feedback will be listened to and you will really help shape the team and processes moving forward

I will be reviewing applications immediately, ready to shortlist and organise interviews for THIS WEEK - so do not wait - apply now and call Sam in the office!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

skills

communication

educational requirements

secondary school