customer service account manager in birmingham

21 May 2019
laura wileman, randstad business support
job type
£ 24,000 - £ 30,000 per year, Benefits
apply now

birmingham, west midlands
job type
working hours
£ 24,000 - £ 30,000 per year, Benefits
National Account Management
reference number
laura wileman, randstad business support
apply now

job description

This is a really great opportunity for someone with either an account management or customer service/sales support who is looking for a new opportunity.

You will be working in a small, friendly and supportive team where there is a very friendly and "family" like culture.

This role has become available due to expansion so it is a great time to join this progressive organisation.

**Please not this is not a commission based role is very much client relationship management opposed to selling**


* Salary £24,000 - £30,000
* Monday - Friday 08:30AM - 17:30 PM
* 20 hol + BH
* Customer service focused role
* Really friendly and supportive environment
* Scope for progression

Location is Aston


You will be responsible for a portfolio of clients, from receipt of brief, enquiry or order, through to completion of final costs and sales invoice and every process and communication in between. You will at all times, ensure the efficient and profitable management/production of all client business as well as providing support to the sales development team and liaising with the accounts department, providing prompt and accurate information at all times for accounting purpose

Key Responsibilities

* Managing a portfolio of key accounts from start to finish and further supporting on the E-Commerce side of the business
* Management of customer service issues in relation to your portfolio
* All work to be completed within agreed timescales to the satisfaction of the client and or agreed client SLAs
* You will maintain the highest levels of communication at all times, so that client business can be dealt with efficiently
* Look always to work to agreed procedures, monitor and making changes where necessary for continuous improvement.
* Look to prioritise key tasks on a daily basis, ensuring completion at the end of each day
* Work as smart and efficiently as possible, with files in their proper place and a clear and tidy desk
* Seek opportunity to broaden the customer base and routes to market.
* Help to provide any information required for monthly sales reports to analyse and evaluate overall area performance, market dynamics, sector development and key account activity.


* Account Management and experience managing a portfolio of accounts
* Proven ability to deliver an exceptional customer service
* Highly motivated, professional self-starter, with the ability to identify opportunities and maximise their full potential.
* Proven ability to build and develop relationships with customers
* Excellent communicator, whether dealing at board or operational level
* Ability to prioritise your workload with logical approach to time management.
* Excellent written and verbal communicator with excellent telephone manner.
* Excellent team player
* Excellent innovator and problem solver
* Strong decision making skills
* IT proficient with excellent understanding of Microsoft/Office packages.
* Approachable and friendly demeanour

Don't miss out on the exiting opportunity, apply today!!!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.


cold calling

educational requirements

high school