customer service administrator in stockport

04 September 2018
yasser sain, randstad business support
job type
£ 9.74 per hour, Free parking, subsidised canteen
apply now

stockport, north west
customer services
sub specialism
Customer Service
job type
working hours
£ 9.74 per hour, Free parking, subsidised canteen
reference number
yasser sain, randstad business support
apply now

job description

Customer Service Administrator

Stockport SK6

£9.74 Per hour

37 hours per week

Anytime from 7:00am to 10:00pm

Are you a Logical Problem Solver with high levels of Administration, and customer service skills? We are recruiting for a Customer Service Administrator who will work with local area teams, both field and office based, ensuring all planning applications are utilised consistently and efficiently.

You role will primarily involve dealing with engineers from a certain geographical location and you will deal with planning and scheduling of them.

Duties will include:

* Work closely with engineers to drive efficient working with use of specialised planning
* Proactively identify any operational and regulatory risks, escalating as appropriate.
* Identifying appropriate resolution for complex issues and communications directly with your colleagues and customers where required.
* Ability to follow clear instructions and guidelines to investigate, resolve and process a high volume of customer enquiries to deliver customer value at the first point of contact.
* Support the planning system to optimise the dispatch of visits amongst our Smart Energy Experts, taking into consideration their geographical location to ensure customers receive a timely and efficient service where manual support is required.
* Regularly review jobs booked, ensuring timely progress through various stages of jobs status and time bands ensuring the delivery of great customer experience
* Flexibility to support long term and short term planning processes where required

Person Specification

* Logical Problem Solver
* Ability to work and stay calm under pressure
* Able to prioritise work
* Good communicator to both our internal and external customers
* Ability to recognise internal customers - including both office and field based
* Clear in managing handover of information
* Enthusiastic so that your passion for achieving effective planning is achieved
* Always looking for ways to help colleagues and customers
* SAP Agent Work Bench
* Microsoft Office Applications
* Key relationships between the field operations is essential

This is an excellent opportunity to join a great team within this organisation. If this sounds appealing to you and you have the relevant experience please apply.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.