customer service adviser in stockport

11 January 2019
zack kelly, randstad business support
job type
£ 11.50 - £ 11.52 per hour
apply now

stockport, north west
customer services
sub specialism
Customer Service
job type
working hours
£ 11.50 - £ 11.52 per hour
reference number
zack kelly, randstad business support
(0) 121 212 0142
apply now

job description


* Job Title: Customer Service Or Planning & Dispatch Adviser's
* Target Start Date October
* End date: July 2019
* Length of Contract 6 months with possibility of extension
* Pay Rate £11.42
* Overtime paid at x1.5

We are extremely excited to be working with one of the largest providers of gas and electric services in the UK. We are currently looking for diligent Planning and Dispatch officers to join a thriving team. If you want to find out more read on!


* Working with local area teams, both field and office based, you will ensure the planning and optimisation applications are utilised consistently and efficiently
* Helping to identify opportunities for planning, optimisation, forecasting and dispatching processes whilst maintaining and operating the systems to enable effective delivery of great customer service
* Provide support and coverage across all planning and dispatch team activities when required to do so
* Work closely with Engineers and Field Managers to drive efficient working with use of specialised planning and dispatch systems
* Proactively identify any operational and regulatory risks, escalating as appropriate Identifying appropriate resolution for complex issues and communications directly with your colleagues and customers where required
* You'll ensure that an effective handover of future day planning has occurred and any areas of concern that may impact performance are highlighted
* Ability to follow clear instructions and guidelines to investigate, resolve and process a high volume of customer enquiries to deliver customer value at the first point of contact
* Work with site and field management to ensure that planning and forecasting activities are consistent, of high quality and provide the business with optimal planning and forecasting information
* Ensure correct manpower and workload is balanced to be achieve full optimisation across specific field geography
* Ensure correct in day decisions to fully optimised manpower and workload is balance for future days
* Flexibility to support dispatch processes where required

What you'll need

* Previous experience within a similar role would be advantageous
* Excellent customer service and communication skills
* Excellent administrative and clerical skills
* Wicked organisation
* A friendly and bubbly personality
* A drive to do well
* Knowledge of the electric and gas sector would be advantageous
* Planning and dispatch experience would be great too
* Experience in both inbound and outbound calls

Benefits - So what do you get in return?

* Un-paralleled training and support
* Access to great facilities - on site lunch facilities (woop woop no cold sandwiches every day!)
* Access to overtime opportunities at time and a half
* Ride to work scheme
* Medical packages
* Pension

Don't delay roles like this don't come round often so apply now!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.