customer service advisor fraud detection in sunderland

13 October 2017
randstad financial services
job type
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sunderland, north east
customer services
sub specialism
Call Centre
job type
reference number
randstad financial services
apply now

job description

Customer Service Advisor Fraud Detection
Do you wish to further develop your customer service skills in the industry of Finance within a leading organisation? Are you ready to move forward in your customer service career? This role is paying £16,000 and is Located in Sunderland.
This company looks at "how" goals are achieved rather than "what" is achieved, which shows how important it is to implement excellent customer service towards Community Banking.

Hours - 35 hours a week. 8 Hour shift pattern between 7am - 11pm
Monday - Sunday
Location - Sunderland
Starting Salary - £17,000

Company benefits:
* Competitive Salary
* Excellent Pension Plan
* Great Culture
* Opportunities for progression

Whilst working for this leading financial company you will be required to undertake the following tasks:
* Taking ownership of the Customer Experience by providing excellent service to help deliver on customer ambitions and day-to-day banking needs
* Deepening customer relationships to help grow the business and strengthen the Barclays brand in the community
* Working collaboratively with colleagues to deliver on our vision to be the 'go-to' bank and live our purpose and values
* Liaising with other departments to resolve customer queries
* Delivering exceptional customer satisfaction and performance and acting as an expert for all issues regarding fraudulent activity

Person Specification:
As a Customer Service Advisor, your skills and qualifications will include:
* A genuine interest in the customer
* The ability to demonstrate service in a customer-facing role
* The right attitude, personality, potential and skills to provide excellent customer service and case ownership
* Experience of working towards personal objectives and standards
* The ability to use your own initiative to resolve customer queries and complaints, by moving outside of set guidelines and procedures

The Next Steps

* On your application we will ask for information like your contact details, education and work experience
* Online assessment: you will be contacted via phone or email and sent a SHL test consisting of Numerical and verbal reasoning.
* If you pass this test, you will be submitted for a face to face interview
* Prior to the face to face interview we will help prepare you over the phone

The application process is subject to the successful completion of background and reference checking, including DBS and CCJ (County Court Judgment) checks.

Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003


"Customer Service" AND "Inbound" AND "Outbound" AND "Call centre" AND "bank" AND "claims handler" AND "CLaims Assessor" AND "telesales" AND "support services"


Customer Service Experience