customer service advisor in birmingham

posted
11 September 2018
contact
chris swann, randstad business support
job type
temporary
salary
£ 8.49 - £ 9.49 per hour
apply now

posted
location
birmingham, west midlands
specialism
customer services
sub specialism
Customer Service
job type
temporary
working hours
Full-Time
salary
£ 8.49 - £ 9.49 per hour
reference number
CS5042
contact
chris swann, randstad business support
apply now

job description

Are you a People Person? Are you looking for an exciting opportunity to join a fun and energetic team? Are you interested in a fresh challenge working for a fantastic business?

This central Birmingham organisation is experiencing fast development and is currently looking for temporary Customer Service Advisors to join their enthusiastic team through this demanding period.

As a Customer Service Advisor you will be responsible for being the first point of contact the customer, being on hand to answer any query or question that a customer may have, going above and beyond for all customers in order to offer a resolution.

What's in it for you?



* Great working hours: Monday to Friday - 9:00am - 5:30pm
* Payrate: £8.49 per hour
* Possible Permanent Opportunity


Key Responsibilities:



* Handle any concern or complaint a customer may have
* Ensuring First time resolutions for customers where possible
* Escalating concerns where a resolution is not reached to the appropriate team

Experience Required:



* Experience working in a Customer Services role in a contact centre is crucial
* Desire to provide outstanding customer service
* Excellent communication skills
* Strong problem solving capability

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

skills

customer care