About Our Client
Could you help Lloyds Banking Group become the best bank for customers? As one of the UK's leading financial services Groups, Lloyds Banking Group are currently seeking motivated and enthusiastic individuals to become a part of their team.
Customer Service AdvisorManage inbound and outbound customer queries relating to their accounts and products, keeping it simple and making it easier to do business with Lloyds Banking GroupComplete telephony, digital and admin based tasks to service customer queriesTake ownership of customer problems, solving them at first point of contact and escalate when requiredBuild long lasting professional relationships with Lloyds Banking Group customers that will exceed their expectationsDeal with customer data ethically and in accordance with the FSA requirementsCollaborate within the team to clarify facts, exchange information or resolve enquiries and issuesContribute to the continuous improvement of Lloyds Banking Group by identifying and taking ownership of opportunities for improvement to the processes you use, the services you will provide and the values you can add to Lloyds Banking GroupDemonstrate consistently Lloyds Banking Group values and behavioursTake ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-developmentSupport Lloyds Banking Group's wider team to ensure that performance standards and business objectives are metPersonally contribute to an environment where colleagues want to work and customers feel valuedCarry out a range of processing tasks and handling of customer calls ensuring relevant productivity and quality measures are achieved for Lloyds Banking Group customers in line with specified process and proceduresProvide a high quality service to Lloyds Banking Group customers comprising of handling inbound and outbound calls and undertaking a range of processing tasks. This will be achieved as part of a flexible model to support the business in meeting customer demands within agreed service levels.