Supports new and existing customers with their financial & service needs via a range of channels where appropriate, and delivers an excellent customer experience. Helps Britain and Northern Ireland prosper and ensures customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. Acts in line with the Group Values, Behaviours and Codes of Responsibility and supports the bank's priorities
Key Accountabilities:Performs standard administrative data processing tasks (e.g. requisitions, time and expense recording, etc. leadership).Carries out simple procedural tasks to support management of external client relationships.Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.Carries out a range of prescribed customer service activities and handles non-standard or more complex customer cases and enquiries using existing procedures.Supports development of personal capabilities by pursuing existing formal and informal training opportunities.Receives and screens customers, callers and other sources of communications, answers routine questions, provides information or directs requests elsewhere as appropriate; acts on behalf of the principal by contacting internal and external sources to convey requests, provide instructions or obtain information.Accomplishes work objectives by determining own work schedule, coordinating with support services and assigning short-term tasks to others if necessary.
Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003