customer service advisor in coventry

31 July 2018
hannah elson, randstad business support
job type
£ 18,000 per year
apply now

coventry, west midlands
customer services
sub specialism
Call Centre
job type
working hours
£ 18,000 per year
reference number
hannah elson, randstad business support
0121 212 0142
apply now

job description

Are you an experienced call centre agent? Are you looking for a role with a structured induction who give you the opportunity to excel in your role? Are you passionate about customer service and want to work

We are recruiting for customer service agents to work in a medium sized call centre to support a contract making outbound calls. It is a medium sized office with around 40 call centre staff, split into 3 different teams. They are a friendly office, who have lots of incentives and work really well together as a team.

Your Responsibilities as a call centre agent will be

* To receive inbound and make outbound calls on behalf the client
* Speak to customers booking in their vehicles for Mot's etc.
* Up selling products where required
* To achieve call and booking targets (full 2 week induction provided)
* Ensure that every call has an exceptional level of customer service
* Build rapport with customers and sell products where necessary

Your Skills/ Experience

* Must have at least 12 months customer service/ contact centre experience
* Have excellent customer service/selling skills (experience preferably gained within an after sales or call centre environment).
* Good PC, literacy and telephone skills
* Confident communication skills
* Excellent attention to detail
* Enthusiastic work attitude
* Be a team player

Benefits to you

* Salary of £18000
* Temp to perm role - perm after 12 weeks
* Start date of Monday 13th August
* Opening hours of 8am - 7:30pm Monday to Friday and 8:30am - 12:30pm every third Saturday.
* 30 days holiday (including bank holidays)
* Free on-site car parking Canteen on-site (subsidised)
* On-site gym
* Contributory Pension Scheme
* Health cash plan once passed probation
* Career progression actively supported

If you think that this is the role for you and are passionate about customer service then please click apply today!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.