customer service advisor in liverpool

posted
16 May 2019
contact
randstad consultant, randstad inhouse services
job type
temporary
salary
£ 8.31 per hour
apply now

posted
location
liverpool, north west
specialism
customer services
sub specialism
Customer Service
job type
temporary
working hours
Full-Time
salary
£ 8.31 per hour
reference number
BSC - CustServ
contact
randstad consultant, randstad inhouse services
apply now

job description

Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have passion for customer service?

Our client, a worldwide brand, are currently looking for experienced customer service candidates to join their team as inbound Customer Service Advisors in Liverpool City Centre, dealing with all manner of queries to ensure first time resolutions and provide an exceptional customer experience.

Benefits



* Pension
* Holiday pay (33 days including bank holidays)
* Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much more

Pay rate and Working Hours:



* Shift pattern: 5 days per week between Monday and Sunday - 8 hour shifts between 07:00AM and 23:00PM
* £8.31 PER HOUR

Responsibilities



* Demonstrate effective customer contact through inbound calls and building strong rapport
* Ensure that customer service levels are met and going the extra mile where possible
* Respond to all customer queries with accurate and complete information
* Set and manage customer expectations
* Ensuring personal Key Performance Indictors and Service Level Agreements are achieved

Requirements



* Experience in a previous customer service role
* Excellent telephone manner
* Flexible approach
* IT literate

This is an ongoing temporary assignment starting 28 May 2019. Interviews for shortlisted candidates will be taking place in the coming weeks.

If you are interested in hearing more about the role, please apply immediately by sending your CV and one of the team will be in touch.

skills

communication

educational requirements

secondary school