customer service advisor in manchester

posted
17 October 2017
contact
heidi oconnor, randstad business support
job type
permanent
salary
£ 15,379 - £ 16,000 per year, great benefits
apply now

posted
location
manchester, north west
specialism
customer services
sub specialism
Customer Service
job type
permanent
salary
£ 15,379 - £ 16,000 per year, great benefits
reference number
C.S.
contact
heidi oconnor, randstad business support
phone
0161 247 8802
apply now

job description

Customer Service Advisor - Manchester City Centre

£15,379 - £16,000 plus great benefits - (depending on experience)

Working hours 8am to 8pm Monday to Friday - 35 hours per week

Rota shifts: 8am - 4pm, 9am - 5pm, 10am - 6pm, 12 - 8pm and every other Saturday, 9am - 5pm and every third Sunday, 9am - 2pm

Are you an enthusiastic individual with great customer service skills? Are you interested in a first step to a career in the insurance business? Do you have great enthusiasm in your work? If so, continue reading and apply today!

We are currently recruiting for our client, one of the fastest growing insurers. They are looking for advisors to join their lively and ambitious team in Manchester city centre. The successful candidates will be responsible for providing a high standard of product knowledge and service to customers whilst thriving in their fast paced environment.

Responsibilities



* Being the customers first point of contact
* Provide the best customer support in every situation
* Listening carefully to what the customer needs
* Using your in depth knowledge about the services to help customers with their needs
* Take ownership of your development and learning
* Contribute to the continuous improvements of the companies processes

Benefits



* Competitive salary up to £16,000 + benefits
* 25 days paid holiday (33 including Bank Holidays)
* Working in Manchester city centre
* Easily accessible via all methods of public transport
* Cycle to work scheme
* Costa Coffee on site with subsidised costs
* Fully dedicated training
* Amazing financial benefits; share save options, profit share up to 5% of annual salary, festive bonus & subsidised pension scheme
* Refer a friend scheme - Up to £1,000
* Discounts website, includes savings of up to 30% off cinema tickets plus high-street shops and supermarket discounts

Ideal candidate will possess



* Over 6 months experience in a customer-facing role
* A customer focus attitude to resolve problems ensuring customer expectations are met
* Excellent communication skills, with both verbal and written
* The drive to improve their performance against all targets
* The ability to work with both your peers and Team Leader to continuously improve on quality, processes, complaint resolution and prevention

If you're someone who can provide outstanding customer service and want to work as part of a enthusiastic team, apply today.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Why not listen to some of the inspiring stories from our candidates and their one piece of career advice. It's just a few of the thousands of people who have found success in their working lives with Randstad. Visit www.randstad.co.uk/how-i-became to find out what you could become.

skills

Customer service, Member Support, Guest Relations, Support Team, Product Support, Product Care, Product Assistance, Product Service, Solution Desk, Answer Desk, Help Desk, Resolution Team, Call Handler, Inbound Calls