customer service advisor in manchester

posted
09 August 2018
contact
heidi oconnor, randstad business support
job type
permanent
salary
Benefits
apply now

posted
location
manchester, north west
specialism
customer services
sub specialism
Call Centre
job type
permanent
working hours
Full-Time
salary
Benefits
reference number
CS.NEW.MCC
contact
heidi oconnor, randstad business support
phone
0161 247 8802
apply now

job description

Customer Service Advisor - Manchester City Centre

£17,143 + Benefits

Working hours 8am to 8pm Monday to Friday, every other Saturday 9am-5pm & every third Sunday 9am-2pm - 37.5 hours per week

Are you an enthusiastic individual with great customer service skills? Are you interested in a first step to a career working with a market leading insurance business? Do you have great enthusiasm in your work? If so, continue reading and apply today!

We are currently recruiting for our client, a well established; market leading insurance company based in their luxury offices in Manchester city centre. Well regarded for their fantastic work environment and culture, this is a great opportunity to build your career in a rapidly growing business.

They are looking for advisors to join their lively and ambitious team and full, comprehensive training will be provided. The successful candidates will be responsible for providing a high standard of product knowledge and service to customers whilst thriving in their fast paced environment.

Responsibilities



* Being the customers first point of contact
* Provide the best customer support in every situation
* Listening carefully to what the customer needs
* Using your in depth knowledge about the services to help customers with their needs
* Take ownership of your development and learning
* Contribute to the continuous improvements of the companies processes

Benefits



* 25 days paid holiday (33 including Bank Holidays)
* Working in Manchester city centre
* Easily accessible via all methods of public transport
* Cycle to work scheme
* Costa Coffee onsite with subsidised costs
* 6 weeks training fully paid
* Amazing financial benefits; share save options, profit share up to 5% of annual salary, festive bonus & subsidised pension scheme
* Discounts website, includes savings of up to 30% off cinema tickets plus high-street shops and supermarket discounts

Ideal candidate will possess



* Over 6 months experience in a customer focus role
* A customer focus attitude to resolve problems ensuring customer expectations are met
* Excellent communication skills, with both verbal and written
* The drive to improve their performance against all targets
* The ability to work with both your peers and Team Leader to continuously improve on quality, processes, complaint resolution and prevention.

If you're someone who can provide outstanding customer service and want to work as part of a enthusiastic team, apply today.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

skills

communication,computer,detail oriented,friendliness,listening,microsoft office,multitasking