customer service advisor in northwich

posted
24 August 2017
contact
randstad financial services
job type
permanent
salary
Competitive
apply now

posted
location
northwich, north west
specialism
customer services
sub specialism
Customer Service
job type
permanent
salary
Competitive
reference number
306359
contact
randstad financial services
apply now

job description

Are you a customer orientated individual who strives to deliver excellent customer service and maintain customer relationship? Working within Northwich for a Banking client this is a great opportunity for a fresh graduate or experienced customer advisor to join their team.

The role
- Provide expert support and advice to business banking clients and colleagues
- Supporting customer facing colleagues at multiple locations
- Offering a personalised service, while supporting a portfolio of clients
- Respond to complex servicing request received from cooperate managers and external areas of the business
- Mix of inbound and outbound calls, with some general administration responsibilities
- Dealing with queries regarding loans, mortgages and maintaining client contacts when necessary

The ideal candidate will have;
- Excellent planning and organisation know-how, and an eye for detail
- Experience in risk management
- Management and leadership skills, including a background in people development
- The ability to communicate and influence colleagues effectively
- Commercial effectiveness, with a client and customer driven focus

Customer's deserve the best and the same goes for you, that's why the company will provide you with a range of benefits, flexible hours and all the tools to support you to become the best you can be. If you believe you are the ideal candidate for this role, apply now.

Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

skills

Leadership Skills, Communication, Customer Service, Commerical awareness

qualification

Experience within the Financial industry would be beneficial but not essential.