customer service advisor in rushden

11 September 2018
heather duncan, randstad cpe
job type
£ 8 - £ 99 per hour
apply now

rushden, east midlands
construction & property
sub specialism
job type
working hours
£ 8 - £ 99 per hour
reference number
heather duncan, randstad cpe
apply now

job description

My client's procurement team is looking to recruit a Trade Direct customer service agent to support the launch of our new online retail offering to Employees and Sub-contractors. The successful candidate will be based in our Rushden office and will play an important role in establishing Trade Direct and providing an efficient and effective customer support service.

Your key responsibilities will consist of:

* Work with Trade Direct and group procurement colleagues, to complete customer registrations and handle queries in a timely manner.
* Maintain, update and amend customer account records to ensure all details are current and accurate.
* Liaise with suppliers to chase/expedite orders ensuring customer expectations of delivery dates are met and the customer is proactively informed of progress. Monitor and report on supplier achievement of their SLA and KPI's
* Maintain and update order status in line with business guidelines.
* Resolve customer queries regarding delays, out of stock products, failed deliveries and any ad-hoc issues in a timely manner.
* Verify VAT receipts match order detail and update order status.
* Feedback ongoing delivery/product issues to the category management team and update local records.
* Oversee complete process of product returns, cancellations and refunds in line with company guidelines, ensuring frequent communication with customer throughout.
* Request ad-hoc quotations as required, following company RFQ process.
* Promptly and politely resolve any customer complaints by following company guidelines.

Essential Skills and Experience

* Previous experience in a customer service role highly desirable.
* Excellent Organisational Skills.
* High level of attention to detail.
* Ability to prioritize workload and multi task based on customer requirements.
* Experience with Oracle and CRM systems would be extremely beneficial.
* Ability to work on own initiative.
* Excellent written and verbal communication skills -experience in dealing with various groups both internal and external e.g. Sub-contractors, Kier employees, suppliers.
* Polite and professional email and telephone manner.
* Construction or DIY retail background preferred.

Please apply below and get in touch with Heather Duncan in the Birmingham office 0121 212 7790

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.


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