Customer Service RepresentativeRandstad Engineering are currently looking for an Customer Service Representative to join a busy customer service team at TATA's site in Shotton. This position offers flexible, with infrequent trips to site needed for training. In addition to a market competitive rate of £10.26 per hour, you will receive 35 days paid holiday per year. The Business Panels and Profiles is a downstream business within Building Systems UK. The business sells "Envelope" and "Structural" products predominantly into the construction industry. The product range is the most diverse in the marketplace, with an offering including structural roof and flooring decks, built up systems, composite panels (foam), flashings and associated products. The Job ItselfReporting to the Customer Service Manager and working in close partnership with the External Sales Team, the jobholder will be responsible for managing a number of strategically important key accounts. They will rapidly develop a close working relationship with their customers, liaising on a regular basis to ensure that orders are processed efficiently and accurately, and that all sales opportunities are maximised. Committed to delivering excellence in customer service, the jobholder will be passionate about fulfilling customer needs and exceeding expectations. The Ideal CandidateThe jobholder should have a solid educational background, be numerate and have good written and verbal English skills. In addition, the jobholder will have rounded IT skills and will be an intermediate user of Microsoft Word and Excel Proven experience in a similar role, with a track record of problem solving within a customer-facing environment, is essential. The jobholder will have strong planning and organising skills with a high level of attention to detail. Construction industry knowledge is preferable, but not essential.The jobholder will be extremely customer focused and will instinctively take ownership of problems and be adept at managing things through to a conclusion. In addition the job holder will: Have the ability to set priorities and work on own initiativeBe capable of working well under pressure and to strict deadlines Be a team playerBe tenacious and self motivatedBe enthusiastic and conscientious Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.