customer service advisor in uddingston

posted
13 September 2018
contact
zack kelly, randstad business support
job type
temporary
salary
£ 10.25 per hour
apply now

posted
location
uddingston, scotland
specialism
customer services
sub specialism
Customer Service
job type
temporary
working hours
Full-Time
salary
£ 10.25 per hour
reference number
ZK012
contact
zack kelly, randstad business support
phone
(0) 121 212 0142
apply now

job description

Do you see yourself as friendly? As reliable? As someone who loves talking to customers? Do you try your utmost each and every day to resolve each and every problem a customer may have? If these are all qualities you possess then this is the role for you!

A household name and one of the longest standing energy companies in the UK is looking for someone like you. As a customer service advisor you will be responsible for solving a range of enquiries from residential customers politely and efficiently whether that involves sending out an engineer to deal with an emergency or arranging an annual appliance inspection.

The key here is that you possess the ability to take control and ownership of each and every call, getting to the root of the problem quickly and efficiently. At the same time you'll be promoting ground breaking products and services. In a lot of cases you will be dealing with vulnerable customers, it is your job to ensure you do the right thing for that customer in keeping things simple and helping to solve their problem.

Not only this but you'll be joining a team of people from many different backgrounds who are united in living our values, doing the right thing for customers, keeping things simple and being extraordinary together.

So what will you need?



* Excellent customer service
* Clear communication skills
* Experience in working in a similar role (desirable)
* Excellent telephone manner
* Ability to interact with customers
* Ability to handle complaints
* The confidence to up-sell and cross sell when needed

Whats in it for you?



* Working for one of the largest players within the energy sector
* Overtime opportunities paid at hourly rate and a half
* Easily accessible - By bus and by train
* On-site parking
* Pension
* Holidays

If this sounds like the role for you don't delay apply now!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

skills

accuracy,adaptability,analytical,appearance,assessment,assertiveness,attention to detail,attentiveness,benchmarking,caring,confidence,communication,handle complaints,computer,conflict resolution,customer care,detail oriented,diplomacy,efficiency,empathy,feedback,flexible,friendliness,handlestress,increase customer retention,initiation,language knowledge,listening,microsoft office,multitasking,negotiation,patience,people oriented,persuasion,problem analysis,problem solving,public speaking,responsible,retention,sales,presentable,teamwork,timeliness,time management,verbal communication,written communications