customer service and internal sales advisor in cirencester

posted
13 June 2019
contact
samantha wright, randstad business support
job type
permanent
salary
£ 20,000 per year
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posted
location
cirencester, south west
specialism
customer services
sub specialism
Customer Service
job type
permanent
working hours
Full-Time
salary
£ 20,000 per year
reference number
SWP0506
contact
samantha wright, randstad business support
phone
01793 491444

job description

An immediately available customer services role in Cirencester - in lovely, modern offices with onsite parking!

Paying £20,000, you will work full time Monday to Friday office hours, on a permanent basis.

You will have a mature level of customer services experience, with the ability to up sell and close a sale.

Ideally you will have a qualification within psychology or similar.

Day to day you receive calls enquiring about the service - some if these calls will be highly sensitive, so empathy and clear, informative advice will need to be delivered, this is an advisory role and full training will be given on the service, you will explain the service, talk about costs and answer any questions the customer may have. You will have the ability and questioning technique to understand whether the customer is interested and consequently if they wish to proceed with the purchase - in some cases this will involve calling the customer back at a later date to confirm purchase.

Personal attributes:

*Excellent customer service and telephone manner

*Highly empathetic

*Strong questioning techniques

*Be able to learn and train complex service/products

*Open minded

Interviews commence immediately, so if you are looking for an interesting, NON CALL CENTRE customer services role, please apply with a WORD format CV and call the office on 01793491444.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

skills

communication