Do you pride yourself on being able to provide outstanding Customer Service? Are you a natural communicator?
We have a fantastic opportunity to join the world's most broadly-based healthcare company supporting their diverse customer base. If you are friendly, proactive and articulate, you'll feel right at home in this diverse and welcoming team.
Benefits:On-site car parking and cycle storageSubsidized on-site restaurantOn-site gymComprehensive trainingDiscounted staff shop Annual bonus schemeDue to Covid this role will involve working from home for the foreseeable future - all necessary equipment will be provided.
Hours of work and pay rate:Monday to Thursday 09:00AM-17:30PMFriday 09:00AM-17:00PMPay rate of £12.30 per hour.
Responsibilities:This role is to support the UK market, so you would be dealing with inbound calls from healthcare professionals who are predominantly within the NHS and the private medical sector.Processing telephone orders, inquiries, complaints, and requests for informationArranging for returns and credits to customers' accountsProvide updates to customers and collect feedback on customer satisfactionWorking with stakeholders from all areas of the businessMaintaining corporate SLAs and individual KPIsResponding to email inquiries from customersMaintaining customer and product knowledge
Requirements:Strong customer focusEffective communication skills in English - verbal and writtenAbility to work in a team environmentGood computer skills including data inputAbility to work in a fast-paced and busy environmentOrganizational, numerical and administrative skillsWillingness to take ownership of issues and resolve them when necessary
If you're passionate about delivering a high-quality service to corporate customers, then apply today!