Randstad is looking for experienced Customer Service, Call Centre professionals to work for a great Property Maintenance type business based in the Romford area initially on a temp basis with a view to going perm. This is a temporary Call Centre - customer service job opportunity to start ASAP. *** PLEASE NOTE: Due to the location of the Customer Call Centre, candidates must have their own form of transport. There is parking onsite at the offices. ***Pay rate: £9-9.50 per hourHours: 35 hour working week - Monday to Friday. Shifts are on a shift rota basis such as; 12pm-8pm / 8am-4pm / 9am-5pm.Other duties and responsibilities will include:- Answer inbound calls- Handle customer, tenant and client queries- Respond to emails - Record all activity from inbound phone calls and emails within the in-house system- Ensure customer/resident details are up to date and relevant within the in-house system; including checking post codes, contact numbers and resident names- Provide the first contact support for all queries from customers, clients and tenants via phone, email, text and post- Review impact and prioritisation of issues and escalate major issues to the relevant Contract Management teamSkills and experience required for the call centre role:- Proven customer service experience. Ideally have experience of working in a call centre / contact centre environment - Ideally have experience of dealing with high volume inbound calls- Excellent communication skills both verbally and written- Ability to work to deadlines and targetsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.