customer service coordinator in edinburgh

posted
28 September 2017
contact
danielle holmes, randstad cpe
job type
temporary
salary
£ 9 - £ 9.48 per hour, Holiday, Bonus & Pension
apply now

posted
location
edinburgh, scotland
specialism
construction & property
sub specialism
FM & maintenance
job type
temporary
salary
£ 9 - £ 9.48 per hour, Holiday, Bonus & Pension
reference number
NGSERVCORD
contact
danielle holmes, randstad cpe
apply now

job description

Service Coordinator

£9.48 per hour

Are you reliable, determined and hardworking? Do you have a hands on approach? Don't look anywhere else; we have the perfect role for you which you can start right now.

Our client, one of the UK's leading Facilities Management Companies, has an exiting opportunity for an experienced and skilled service coordinator, to contribute positively towards their vibrant team in Edinburgh.



* Working on a shift rota - hours will be anything from (07.00am - 15.00pm OR 17.00pm, 13.00pm - 22.00pm, 22.00.pm - 07.00am)
* Salary £9.48 per hour
* Weekly pay
* Experience with a leading company
* On site parking
* Holiday pay
* Immediate start
* Work within a lively and busy environment

Your responsibilities include:



* Ensure all calls are receiving, logging, assigning and updated as required. This includes all reactive Soft Service and Technical Service calls from internal and external customers.
* Ensure that all calls received meet the SLA response times for answering and logging calls in accordance with the Customer Support Centre Call Handling Standards operating various specialist software packages as required
* Prioritise daily reactive tasks raising major exceptions with the Business Support Supervisor
* Ensure that accurate feedback is placed in the system from all completed reactive tasks performed
* Dispatch all reactive tasks to the appropriate support services supply chain meeting contractual KPI's using the appropriate software i.e. Maximo/CARP
* As each task or group of tasks is dispatched to an operative status must be updated in Maximo immediatel
* Upon receipt of Work Order status reports Maximo must be updated immediately for reactive work inputting labour actuals
* After 22:30 there will be no Portering Supervisor on shift therefore the Service Coordinator will be required to liaise with the Nursing Officer and make appropriate decisions occasionally working with the Security Team, regarding transportation of deceased patients.

The current environment is filled with enthusiastic and motivated individuals. If you are interested in joining their customer focused team you first must:



* Have previous experience
* Enhanced DBS
* Be reliable and flexible; able to consider extra hours if needed

If you are interested in this position, Please use the apply button below. Alternatively you can call Danielle on 01489 560 180.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.