customer service manager in blackburn

posted
16 April 2019
contact
christopher doherty, randstad business support
job type
permanent
salary
£ 24,000 - £ 30,000 per year
apply now

posted
location
blackburn, north west
specialism
customer services
sub specialism
Customer Service
job type
permanent
working hours
Full-Time
salary
£ 24,000 - £ 30,000 per year
reference number
csmblackburn
contact
christopher doherty, randstad business support
phone
0151 242 6280
apply now

job description

Customer Service Manager
Blackburn
£24000 - £30000 salary

Randstad are delighted to be working alongside a leading professional services who work on behalf of major public and private sector names. They are recruiting for a Customer Service Manager to lead a team of customer service advisors and complaint handlers, based in Blackburn.

Main Duties:



* Leading a diverse team of customer service, client relations and complaints handlers
* Hold regular meetings with all teams to understand root cause of complaints and overall volumes
* Utilising customer and colleague feedback to overall improve quality of service
* Undertake performance reviews to encourage personal development and continuous improvement

Experience:



* Experience of leading a customer service/complaints team
* Excellent stakeholder management and communication skills
* Organisation and analytical skills

For more information about this role, please apply with your CV today!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.