customer service officer in birmingham

posted
06 August 2018
contact
wmp, randstad business support
job type
temporary
salary
£ 8.50 - £ 8.77 per hour
apply now

posted
location
birmingham, west midlands
specialism
customer services
sub specialism
Customer Service
job type
temporary
working hours
Full-Time
salary
£ 8.50 - £ 8.77 per hour
reference number
WMP10102
contact
wmp, randstad business support
apply now

job description

Salary: £8.77 PH

Length of contract: 3 months (potential to be extended)

Location: Birmingham city centre

Job type: temporary

We are currently delighted to be working in partnership with the West Midlands Police. We are currently looking for a diligent and competent customer service advisor for a 3 month contract position (this may have potential to be extended). You will be based in the heart of Birmingham city centre in the West Midlands Police's centralised HQ. You will be tasked with servicing an array of enquiries and query's from all internal police staff, working for one of the largest police forces in the UK.

So what will you be doing?



* Provide general clerical assistance e.g. filing, photocopying, postal despatch, maintenance of records, statistical returns, management information, and, where appropriate, diary management
* Maintain and update both manual and computerised office systems and/or databases in accordance with departmental and force procedures
* Answer and action telephone and face to face enquiries
* Prepare basic written correspondence as required, e.g. minutes, memos, letters and reports
* To operate computers in respect of data input, analysis and search procedures
* To operate word-processing/typing and associated equipment, ensuring control and security of disks and maintenance of equipment
* To provide minute taking facilities at meetings where required
* Receive and implement updates to electronic records, e.g. call logging, using computer systems
* File and retrieve documents within an established document management system or central data file

What will you need?



* You will typically have a good standard of education plus work experience or work experience in a relevant role/relevant life experience reinforced by work experience. (desirable) In both cases this may include learning gained from short courses and/or formal training e.g. City and Guilds
* Able to use straightforward equipment including filing systems, registers and records
* Must possess a basic level of numeracy to effectively deliver requirements of the role
* Possess effective written and verbal communication skills
* Able to answer the telephone effectively and courteously
* Possess keyboard skills and be able to transcribe information

We are looking to move extremely quickly with this role and interviews will be held week commencing 13th August so don't delay apply now for this excellent opportunity

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

skills

accuracy,adaptability,analytical,appearance,assessment,assertiveness,attention to detail,attentiveness,benchmarking,caring,confidence,communication,handle complaints,computer,conflict resolution,customer care,detail oriented,diplomacy,efficiency,empathy,feedback,flexible,friendliness,handlestress,increase customer retention,initiation,language knowledge,listening,microsoft office,multitasking,negotiation,patience,people oriented,persuasion,problem analysis,problem solving,public speaking,responsible,retention,sales,presentable,teamwork,timeliness,time management,verbal communication,written communications

responsibilities

Customer service, customer interaction, problem solving, query handling, resolution management, telephony, communication