customer service representative.

Randstad is looking for experienced Customer Service professionals to work for a great Building Services type business based in the Romford area. This is a permanent job opportunity to start ASAP. Training is provided. ** Due to the location of the Call Centre, candidates must have their own form of transport. There is parking onsite.Salary: £18,000 per annum to start, rising after probation periodHours: 35 hour working week - shifts, flexibility required. Shifts can be 12pm-8pm / 8am-4pm / 9am-5pm.The main purpose of the Customer Service role is to handle incoming queries and requests made by clients, residents and customers. Answer inbound phone calls, respond professionally to emails and work closely with the back-office administration teams to ensure that all queries are resolved as prompt and efficiently as possible.Other duties and responsibilities will include:- Record all activity from inbound phone calls/emails within the in-house system- Ensure customer/resident details are up to date and relevant within the in-house system; including checking post codes, contact numbers and resident names- Provide the first contact support for all queries from customers, clients and tenants via phone, email, text and post- Review impact and prioritisation of issues and escalate major issues to the relevant Contract Management teamSkills and experience required for the call centre role:- Proven customer service and admin experience - Ideally have experience of dealing with high volume inbound calls- Excellent communication skills both verbally and written- Ability to work to deadlines and targetsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

A new and exciting Customer Service Advisor opportunity has become available for a fast growing and privately owned business in Wakefield. They are looking for people to join their thriving team, with or with the potential to gain great customer service skills. On a day to day basis you will be providing a personable and professional service to your customers. The role is ideal for someone who strives for customer service excellence, has excellent communication skills and has a fantastic eye for detail. The company is one of the UK's largest online retailers for home furnishing and unlike other companies, most of their products are manufactured in Yorkshire. The business has 9 different websites; each site is a leader in its own specific right. You will be joining their customer service team and will be tasked with building and maintaining great relationships, while communicating effectively with customers via contact centre, emails and live chat. The business prides themselves on giving excellent customer service, building strong and lasting relationships with not only their customers but also their suppliers by making sure all needs are met. This is a fast-paced environment with a high volume of customer contact being received. Key Responsibilities:*Answering a high volume of calls that you will be receiving on a daily basis*Taking ownership of customer queries and managing them in expectation with the business needs*Liaise with suppliers, production team and couriers to arrange dispatches, collections, repairs and also to correspond with management where needed*Communicate with customers about their orders, including any delays or changes in delivery while keeping them kept up to date throughout the order process*Take action to check stock availability with suppliers and ensure customer orders are fulfilled*To cross and upsell products where applicable Please apply for immediate consideration! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

We are delighted to be recruiting and working with a hugely successful business within the fitness & gym apparelsector. This amazing brand has been recognised nationwide & globally for its success and growth in recent years and is now looking to expand it's online customer service team for an upcoming sale. As a customer support agent, your rolewithin the business will be to help resolve online queries from their huge customer base.ResponsibilitiesAssist customers with online queries relating to but not inclusive of; orders, product information, salesinformationYou will be tasked with resolving tickets (customer issues) on a daily basisYou will need to immerse yourself in the software and systems of the business; It may be useful if you aresocial media savvy as the businesses system mimics the various platformsYou will be expected to interact with customers on their web based platform, show excellent customerservice and help the customers find the solution to their problemBe inventive and creative this company is all for new ideas to boost productivity so if you have an idea makeit heard.What does the company want?Someone who is customer focused and has a passion for customer serviceExcellent written English skills - As this is a web/computer based role it is imperative your English is second to none!Computer literateAble to communicate with the companies target demographicWeb based customer service is advantageous but not essentialVery flexible regarding working different shiftsIf you're looking for a 9-5 role, this isn't the job for you. Customer queries come from all across the globe, 24/7 365.Therefore you'll need to be flexible and comfortable working shifts: Shifts are between the hours of 6am - midnight.You will also need to be comfortable with working weekends.This truly is a great opportunity for someone who has a passion for customer service. So don't delay apply now.Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.