customer service representative in leeds

posted
06 March 2019
contact
johnson & johnson depuy, randstad inhouse services
job type
temporary
salary
Competitive
apply now

posted
location
leeds, yorkshire and the humber
specialism
pharmaceutical
sub specialism
R&D
job type
temporary
working hours
Full-Time
salary
Competitive
reference number
CSR003
contact
johnson & johnson depuy, randstad inhouse services
phone
01133 079 715
apply now

job description

Do you have a passion for great Customer Service? Are you available to start immediately?

Benefits:

The role offers a highly competitive financial package which includes:



* Opportunity to opt into a Worker Benefits Program what includes discounts at high street shops, gym memberships, cinema tickets, etc.
* 33 Days paid annual leave, inclusive of bank holidays
* Pension
* Weekly Pay
* Subsidised canteen
* Free parking

Pay Rate & Hours



* £10.16 PER HOUR
* 37 hours PER WEEK, Monday to Friday
* Hours between: 08:30AM - 18:30PM

Responsibilities:



* Manage telephone enquiries through to a satisfactory resolution
* Process customer orders with accuracy, and following correct procedures
* Establish and promote customer relationship building, providing customer focus and feedback to the established management groups
* Assist in the development of a working environment for his/her team that fosters commitment, high energy, innovation, teamwork, customer dedication and continuous improvement.
* Provide excellent service at every interaction
* Working as part of a team to carry out email administration and customer service processes related to customer orders

Requirements:



* Excellent communication skills, both verbal and written, well organised, numerate
* Demonstrable interpersonal skills.
* Proven ability to establish and grow customer relationships over the telephone
* A self-motivated, committed team player
* Takes initiative / ownership
* Persuasive and mature approach
* Potential to develop
* E-literate and a general technical aptitude
* Positive approach to problem solving - solution orientated

Preferred



* Relevant experience in Customer Services, principally in telephone work, with a Customer first mind set.
* Proficient in basic computer packages (Word, Excel & Outlook)
* Able to work well in a pressurised and demanding environment.
* Customer focused & goal orientated
* Takes personal responsibility for decisions and delivering results

The position is due to start immediately and the successful candidate will have 2 years checkable references and eligibility to work in the UK.

If this looks like the role for you, why not click apply today!

responsibilities

Customer Service Representative (CSR) - Customer Service UK : Receiving telephone calls from customers (internal or external to J&J) regarding orders, quotes, or general queries and to provide support through specialist knowledge for specific Business Units. Receiving email/fax/postal requests from customers regarding orders, quotes, returns or general queries.