customer service representative in solihull

13 September 2018
alexandra robinson, randstad cpe
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solihull, west midlands
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alexandra robinson, randstad cpe
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job description

A Customer Service Representative is required on a Contract basis to join an industry leading engineering and manufacturing business.

Are you an experienced Customer Service Representative? Do you have the capabilities to be successful in a fast paced environment? If you are seeking an exciting new challenge

JOB SUMMARY: Support various accounts receivable management efforts. Has duties both in the office and in the field. Through telephone contact, collects delinquent active contracts and open items on terminated contracts.


* Recommends and approves account modifications and executes documents within authority
* Ensures the accuracy of accounting input and success of the accounting adjustment
* Authorizes equipment repossessions and initiates default notices
* Prepares files on repossessed accounts for transfer to repossession specialists to handle sale of assets and requests for legal assistance
* Assists in the sale of assets
* Calculates contract buyouts and resolves other customer service issues as assigned
* Resolves termination and adjustment grief
* Reconciles customer accounts
* May continue security financing statements
* Reports on the subsidiary's past due results and recommends additions, deletions, and modifications to the Potential Credit Loss Report
* Directs the customer services team when the manager is absent
* Assumes additional and more advanced duties, as assigned, when experience and staffing conditions dictate
* Duties performed in the field include collecting delinquent contracts through personal contact
* Approves restructures within authority levels
* Conducts equipment repossessions
* Conducts field equipment audits as assigned and reports collection activity to the manager on a weekly basis
* Participates in accomplishment of continuous improvement objectives for the department. Progress toward accomplishment of these is measured through maintenance of necessary measurements and analysis of associated data. Participates in the identification of problem areas and development of resolutions to address them
* Understands the Harassment policy of the company and is responsible for its application in all aspects of employment



* Knowledge of and the ability to apply financing and taxation principles.
* Knowledge of Caterpillar products, their applications, and their markets
* Knowledge of marketing, credit and customer services concepts and techniques
* Knowledge of financing and leasing products of the subsidiary
* Knowledge of documentation principles
* Knowledge of billing, invoicing, and dealer payment principles and concepts
* Knowledge of security filing requirements and their applicability to bankruptcy laws and regulations
* Knowledge of and the ability to apply past due account collection techniques and procedures
* Knowledge of and the ability to perform math computation skills
* Knowledge of and the ability to apply data collection and analysis skills
* Ability to analyze customer credit summaries and past due accounts
* Knowledge of and the ability to calculate casualty values and amortization schedules
* Ability to prepare marketing reports and marketing related statistical reports


* A 4-year university degree or equivalent diploma is recommended
* Equivalent experience may be substituted for education

DISCLAIMER: The preceding job description has been designed to describe the general nature and level of work being performed by people assigned to this job. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at anytime to address the evolving needs of the organization.

This is an awesome opportunity to be part of a leading manufacturing business which offers an interesting, varied and exciting workload coupled with a motivated and passionate culture. You will be part of a small, friendly team working together to deliver programmes that are critical to the long-term success of a respected, global company.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.


Stastistical process control



educational requirements

automotive engineering