customer service supervisor in birmingham

23 August 2019
hannah elson, randstad business support
job type
£ 30,000 - £ 35,000 per year
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birmingham, west midlands
customer services
sub specialism
Customer Service
job type
working hours
£ 30,000 - £ 35,000 per year
reference number
hannah elson, randstad business support
0121 212 0142

job description

We are currently recruiting for a Customer Service Supervisor/ Team Leader on a fixed term contract to join a lovely company based in Coleshill.

The role has become available due to a maternity cover and the contract will be until the end of January. You will be supporting a small team of customer care representatives, reporting to the head of customer service.

Your Responsibilities
* Day to day team management
* 121's with staff members
* Dealing with any lateness/ sickness
* Customer Service staff training
* Review outstanding chase work with contractors and the team
* Ensure all gas and electric certificates are up to date
* Code and review all incoming invoices
* Process contra charges
* Manage incoming quotes
* Deal with any escalated customer complaints
* Ensure all incoming materials are dealt with upon arrival
* Ensure all emails are responded to within 24 hours

Skills Experience
* Customer Service Management Experience in a similar role - any industry
* Experience of dealing with complaints at an escalated level
* Staff management
* Strong character - resilient
* Good attention to detail

Benefits to you
* Competitive Salary
* On-site parking
* Conveniently located within five minutes walking distance from the train station
* Pension
* Holiday (28 days per year including bank holidays)

If you think that this is the role for you, please click apply today!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.