customer service team manager in shirley

30 August 2018
hannah elson, randstad business support
job type
£ 25,000 per year, Bonus
apply now

shirley, west midlands
customer services
sub specialism
Customer Service
job type
working hours
£ 25,000 per year, Bonus
reference number
hannah elson, randstad business support
0121 212 0142
apply now

job description

We are recruiting for a Team Manager to work for a fantastic business in Shirley, you will be working for an estate agent that is rapidly growing across the country.

You will be running a small team and reporting to the contact centre manager, together you will be responsible for:

* Lead and inspire a team of customer service representatives to deliver world class customer service
* Collate, analyse and interpret data to drive performance and grow the company
* Proactively coach daily to improve performance across all areas
* Create a positive and innovative atmosphere where people love coming to work
* Work to achieve business KPI's in line with strategical plans
* Present yourself as a brand ambassador, championing Company vision and values
* Actively promotes honesty, transparency and teamwork in everything you do.
* Lead and manage complex people issues in a solution orientated manner
* Report and analyse sickness absence rates, working with the People Leads and Senior Management to reduce absence levels
* Plan, develop and deliver quarterly incentive plans to drive performance, review and change according to the departmental needs
* Pro-actively review and assess the incentive and engagement plans ensuring return on investment
* Observe and mentor the People Leads to ensure compliance and adherence to the companies policies and culture
* Take the lead on performance management, stepping in when dealing with complex issues
* Work to set timescales and achieve deadlines
* Engage and motivate our staff on a daily basis to be the best that they can be
* Work with the other Team Managers to exceed performance targets

Benefits to you

* £25000 salary with a potential bonus of up to £35000
* 25 days plus bank holidays after meeting a length of service benchmark
* Career progression and opportunities for personal development
* Pension scheme
* Perkbox
* Career progression and opportunities for personal development

We are looking for someone ASAP on this role - please click apply today if you would be interested!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.