Position: Customer Care Supervisor Location: Reigate Full Time PermanentSummary/PosiitionResponsible for supervising the aftercare workforce on a completed and possibly occupied building that has developed a defect, including those of suppliers and subcontractors. The work must be coordinated to deliver on safety, quality and environmental objectives.Responsibilities/TasksHealth and Safety* Ensure that the works are undertaken in accordance with current HS&E legislation, site Health Safety and Environmental Plans and Minimum Safety Standards* Put safety first and instill this in subcontractors and suppliers* Ensure that risk assessments and method statements are maintained and Risk Assessments and Method Statement boards are up to date* Ensure that works are coordinated to ensure suitable safe access and segregation is maintained* Determine building users work patterns and coordinate works to minimize disruption* Monitoring and enforcement of PPE compliance* Undertake weekly recorded site inspections for temp works such as hoardings, scaffolds, Haki stairs etc.* Review Risk Assessments and Method Statements submitted by SubcontractorsPlanning and Programme* Follow the day to day plan for repair operations and manage own resource to meet this programme* Set up teams to complete sections of work* Calculate the resource required to effectively complete their section of work within the programme timeProduction* Supervise repair activities to ensure works are carried out safely and in accordance with the method statements that they remain on target and that problems are resolved or notified* Keep records of variations as required by the building owner or his agent and ensure works are instructed under a written site instruction* Read the Specification, Construction drawings, Subcontractor shop drawings to know what we must build to be compliant with the original Contract* Take off material, raise requisitions and call off schedules* Understand correct storage requirements for materials and Implement material storage plan* Seeks out opportunities for improvement to overcome problems and mitigate risk* Effectively manage site reporting such as record sheets, site diary etc. if appropriate* Proficient on COINS, keep track of costs from ongoing hire of tools and equipment and off hire when not required* Understand and follow the quality policy and systems* Coordinate with Commercial team with any Daywork Sheets submitted by subcontractors* Undertake inspections in line with the Inspection and Test Plans to ensure workforce are meeting quality requirements.* Take photographic records of defective work uncovered and repairs undertaken.* Ensure plant is inspected to meet PUWER guidelines* Provide feedback of any poor quality work uncovered during the repair workRelevant Experience:Multi skilled operative/supervisor background. Randstad Construction Property Engineering is acting as an Employment Agency in relation to this vacancy.