customer service in leeds

posted
15 May 2019
contact
aaron thomson, randstad business support
job type
temporary
salary
£ 8.50 per hour
apply now

posted
location
leeds, yorkshire and the humber
specialism
customer services
sub specialism
Call Centre
job type
temporary
working hours
Full-Time
salary
£ 8.50 per hour
reference number
MJ70445
contact
aaron thomson, randstad business support
phone
0.113 218 6900
apply now

job description

Customer Service

£8.50

Leeds City Centre

Temp to Perm

Key Responsibilities:

* To be an effective communicator and ensure all complaints are acknowledged in a timely manner and customers are kept information throughout the complaint process.
* To manage the resolution of customer complaints, within given timescales.
* To be the first point of contact for all customer related issues.
* To liaise with the client on a weekly basis and report on the level of customer complaint resolutions.
* Maximise customer satisfaction and ensuring full communication at all times.
* Deal with escalated customer complaints

Experience, attributes & skills sought:
* Previous call centre background
* Previous complaint handling experience
* Previous customer service experience
* Analytical thinking
* strong verbal and written communication skills

If you are interested, apply above or call Aaron on 0113 218 6900

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

skills

attention to detail