customer service in livingston

01 August 2018
iron mountain london north scotland, randstad inhouse services
job type
£ 7.83 - £ 8.04 per hour
apply now

livingston, scotland
customer services
sub specialism
Call Centre
job type
working hours
£ 7.83 - £ 8.04 per hour
reference number
iron mountain london north scotland, randstad inhouse services
apply now

job description

An exciting opportunity has arisen to work with a global provider of Data services within their UK call centre as an inbound customer service representative. This role offers great working hours and the opportunity of permanent employment.


* Holiday Pay
* Cycle Storage
* Canteen Facilities
* No weekends or late nights

Working Hours on a monthly rota basis:

Monday to Friday:


8am -4.30pm

9am -5.30pm

10am -6.30pm

Pay: £7.83 per hour

Your responsibilities will include:

* Being the first point of contact for all customer telephone calls
* Telephone order processing - the keying of telephone orders ensuring all security standards are maintained
* Liaising with all relevant IM departments to resolve order queries and issues
* Liaising with the Shared Service Centre team to support the resolution of customer queries in a timely and professional manner
* Email and fax order processing - the keying of manual orders on to our internal systems in a timely and accurate manner
* Email and fax indexing
* Telephone Call-backs - a proactive process for informing customers of unfulfilled orders
* Service Advice
* Using Communicators - an internal tracking process to resolve customers enquiries
* Making outbound calls to customers to discuss any information related to their order requirements
* Maintaining a comprehensive product knowledge
* Promoting a 'customer first' approach to all activities carried out
* Ensuring a professional, courteous and pro-active flow of communication between the business and the clients it serves. This will include regular interaction with the customer and all business areas.
* Promoting the Iron Mountain brand and value proposition.
* Carrying out other duties deemed necessary by Iron Mountain management within the wider function.

Key Behaviours:

* A highly motivated individual who shows enthusiasm and energy, using positive language with customers and colleagues
* A team player who shows respect for customers and colleagues at all times, pragmatic in approach and able to demonstrate good work ethics during all interactions in a fair and consistent manner
* A reliable, loyal and trustworthy individual who demonstrates a high degree of integrity
* Taking personal ownership for customer issues whilst pursuing all avenues to ensure a satisfactory resolution
* The tenacity and confidence to challenge the current thinking or trends to influence the success of the team whilst ensuring the customer is at the heart of everything we do
* The ability to adapt to change and be flexible in your approach
* Have pride in your personal image, and seek to be professional in all dealings with colleagues and customers

If you match the above description and feel that you have the necessary skills and experience, do not hesitate in applying today!