customer service in newport

posted
04 October 2019
contact
randstad financial & professional, randstad financial services
job type
temporary
salary
£ 7 - £ 9 per hour
apply now

posted
location
newport, wales
specialism
customer services
sub specialism
Customer Service
job type
temporary
working hours
Full-Time
salary
£ 7 - £ 9 per hour
reference number
MJ75754
contact
randstad financial & professional, randstad financial services

job description

About Our Client


Lloyds Banking Group has been supporting customers, communities and businesses in the UK for over 320 years. You could become a part of this journey and make a real difference to the Group's customers.



Job Responsibilities:


Customer Service Advisor



* Manage inbound and outbound customer queries relating to their accounts and products, keeping it simple and making it easier to do business with Lloyds Banking Group
* Complete telephony, digital and admin based tasks to service customer queries
* Take ownership of customer problems, solving them at first point of contact and escalate when required
* Build long lasting professional relationships with Lloyds Banking Group customers that will exceed their expectations
* Deal with customer data ethically and in accordance with the FSA requirements
* Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues
* Contribute to the continuous improvement of Lloyds Banking Group by identifying and taking ownership of opportunities for improvement to the processes you use, the services you will provide and the values you can add to Lloyds Banking Group
* Demonstrate consistently Lloyds Banking Group values and behaviours
* Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development
* Support Lloyds Banking Group's wider team to ensure that performance standards and business objectives are met
* Personally contribute to an environment where colleagues want to work and customers feel valued
* Carry out a range of processing tasks and handling of customer calls ensuring relevant productivity and quality measures are achieved for Lloyds Banking Group customers in line with specified process and procedures
* Provide a high quality service to Lloyds Banking Group customers comprising of handling inbound and outbound calls and undertaking a range of processing tasks. This will be achieved as part of a flexible model to support the business in meeting customer demands within agreed service levels.

If you're interested in the opportunity to make a real difference and help Britain prosper then Lloyds Banking Group could be the place for you.

Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

skills

adaptability,attention to detail,caring,confidence,communication,handle complaints,conflict resolution,customer care,efficiency,empathy,flexible,friendliness,handlestress,increase customer retention,listening,patience,people oriented,public speaking,responsible,presentable,teamwork,verbal communication