Working hours: 37.5 hours, shifts available between Monday to Sunday 09:00-19:00.Contract: Temporary & Permanent Contracts AvailableTemp Rate : £10ph / Perm Salary : £18,000Are you looking for a career change? Do you have transferable skills?Does your current role involve Customer Care, Client Service, High Level of communication and working to deadlines? If so, we are looking for your skills to join our Customer Service Teams.Would you like to work somewhere that offers genuine career progression and advancement opportunities?Where people are genuinely rewarded for their achievements and hard work?If you answered YES, then we would love to hear from you as we're looking for fantastic people who are genuinely enthusiastic about all things customer service, who want to share their knowledge and passion with their customers.Working as Inbound dedicated contact centre customer service adviser, you will help make every moment magical for your customers.You'll be given in depth training from day one, to set you up for success, and then on-going support working in a friendly and growth orientated environment. Many of our consultants have progressed upward and sideways in our business already, learning new skills and taking on permanent roles. We can't wait to see what you will achieve with us!Benefits :Woven do benefits differently - they focus on your health, wealth and self. Benefits+ is their bespoke benefits platform that puts you first. With all your benefits at your fingertips, you can flex your package whenever you like, from wherever you like!23 days holiday rising to 25 days after 5 years' service3% pension employer contribution5% pension employee contribution4 x basic salary life assuranceUp to 5% performance profit shareGym & restaurant discountsSavings clubs and holiday tradingFree tea, coffee & fruitEye care schemeWe are so proud of our offices and enjoy where we work, take a look!What you will be doing:In this role you will be the first point of contact for our customers via, chat, email, Facebook messenger and telephone - ensuring our client's customers have the best experience possible! You will be dealing with questions, queries and complaints, as well as advising customers on products, up-selling options and the latest deals available!Our solution will deliver a truly omni-channel experience for customers and colleagues alike. Complementing voice calls with email, chat, social and private messaging - all supported by our innovative tPoint technology solution.We are looking for social media savvy people that love great customer service, who want to make the customers' experience as incredible as possible!You'll be naturally passionate about delivering exceptional levels of service and the ability to go above and beyond for our customers. You will need exceptional problem-solving skills to ensure we fix our customers' problems at first contact with minimal escalation!You will be a confident individual, with the drive and enthusiasm to ensure daily targets are met! You will need excellent communication skills, both written and verbal. This role is fast paced where no 2 days will be the same so the ability to think on your feet, change direction, multi-task and problem solve are an absolute must!Key Attributes: Strong communication skillsExcellent customer service skillsThe ability to problem-solve and multitask effectivelyDigital savvy, and confident with social mediaPassionate about great customer serviceWork confidently in a team, and want to add value to itWoven understand their best people come from a variety of backgrounds and are willing to consider all sorts of previous experience. If you're a natural communicator and enjoy talking to people we would love to hear from you. In depth training is provided so you'll be feeling confident and raring to go from day one.Please be aware that as part of the internal recruitment process, should you apply for a role, you are giving your consent to your employment records being accessed if requested.