customer servicer/ claims advisor in newport

posted
15 November 2018
contact
nana nsafoah, randstad business support
job type
contract
salary
£ 8.75 - £ 9.73 per hour
apply now

posted
location
newport, wales
specialism
customer services
sub specialism
Call Centre
job type
contract
working hours
Full-Time
salary
£ 8.75 - £ 9.73 per hour
reference number
4218-1
contact
nana nsafoah, randstad business support
phone
020 7786 6431
apply now

job description

Do you take pride in delivering amazing service ? Are you enthusiastic and hard-working? If so, then look no further !

Our client, one of the UK's leading banks is looking for a Customer Service/Claims Advisor to join the Newport Tredegar Park Team.

To join us, you'll need to be a supportive team player who always seeks to understand customer's individual needs and interests. You know that the secret of great communication is careful listening and clear explanations. You're confident using a computer, preparing paperwork and completing basic calculations and data analysis. Crucially, you're always keen to go the extra mile - from the help you offer customers and colleagues, to the effort you put into developing your product knowledge, skills and expertise.

You will be the first point of contact for customer calls, providing an excellent level of customer service, meeting the needs of our customers and seeking opportunities to extend and develop the customer relationship.


ACCOUNTABILITIES



* Answer customer calls in relation to a broad number of transactions in an efficient and effective manner providing the highest level of customer service by aiming to meet the needs of our customers at the first point of contact.
* Identify opportunities to further extend/develop the customer relationship by promoting the Bank's products and services in order to fully meet their financial needs.
* Identify sales opportunities and mature wherever possible and manage smooth hand offs to other areas of the business.
* Required to manage and understand a range of transactional activities and focus on the customer experience whilst securing all sales opportunities.
* Contribute to the achievement of the Contact Centre Balanced Scorecard through the achievement of key aims and objectives.
* Promote alternative delivery channels such as Internet Banking and IVR ensuring that all customers are aware and have full access to the Bank's complete range of service delivery channels.
* Maintain a good understanding of Bank's products and services including key features and benefits
* Ensure all Customer Complaints are recorded in line with the Group Complaint Handling Policy and where possible resolved at first touch, delivering a fair outcome for the customer. Where not possible to resolve at first touch, these complaints should be escalated immediately. Proactively look to raise ideas to eliminate the root cause of complaints improving the experience for our customers.

Shift pattern:

Flextra. 30-40 hours per week. Shifts between Monday to Friday 9-5pm.

Benefits:



* We offer shifts to suit your lifestyle and commitments
* 22 days holiday
* Contributory pension scheme and private medical insurance as standard.

If interested please submit your cv to this advert or call 02077866432.

Randstad Business Support is acting as an Employment Agency in relation to this vacancy.

skills

accuracy,adaptability,analytical,appearance,assessment,assertiveness,attention to detail,attentiveness,benchmarking,caring,confidence,communication,handle complaints