customer services in newport

posted
29 October 2018
contact
connor byrne, randstad cpe
job type
contract
salary
£ 19,000 per year
apply now

posted
location
newport, wales
specialism
customer services
sub specialism
Customer Service
job type
contract
working hours
Full-Time
salary
£ 19,000 per year
reference number
CBCSE2910
contact
connor byrne, randstad cpe
apply now

job description

Are you a customer services representative that is currently looking for work? Do you live within a commutable distance of Llanwern? If so, this is a great opportunity for you.

Purpose

To be part of the Focus support team providing both ad-hoc support and structured training to the user population of the Focus Complaints system. In addition, will also support the wider project team with the ongoing development and testing of new functionality. Focus is a front-line operational system used by customer facing teams, thus it is critical that the service provided is highly responsive.

Accountability



* Develop and maintain an excellent understanding of the Focus CRM suite.
* Analyse and interpret User questions to determine the problem being encountered and initiate the appropriate action to resolve.
* Offer correct and creative solutions for User issues, which meet all required service and quality standards.
* Provide support to Users with a high degree of customer service, technical expertise, and responsiveness.
* Researching, resolving, and responding to User questions via telephone, Lync, Yammer and email.
* Moderate the Yammer Focus User Support groups, actively encouraging cross-company collaboration.
* Write and distribute email updates to the Focus User community, when important information requires global communication.
* Maintain and update master data, in addition to customer and employee records via the Central Administrator console.
* Adhere to Tata Steel Corporate Master Data policy and procedures and work closely with the appropriate stakeholders to ensure the integrity and alignment of Focus and corporate master data processes.
* Support the broader Focus team on various projects, including the coordination of launch and training events to support the rollout of new functionality.

Competency



* Broad knowledge of the Sales and Marketing organisation is an advantage
* Experience of both UK and MLE working practices and set-ups is desirable
* Excellent interpersonal and influencing skills are required to manage multiple stakeholders and all levels in the organisation
* Excellent communication and messaging skills in English - able to understand complex messages and transform this into simple, concise content
* Natural problem solver with high levels of initiative and perseverance
* Advanced IT skills are required for presentation material and previous experience in developing/maintaining sites / systems is required
* Adaptable and able to cope with change and ambiguity
* Attention to detail and high personal standards
* Natural problem solver with high levels of initiative and perseverance

If you would like to apply to this role you can either submit your CV to this advert or you can give me a call on 01489 560123 (Ask for Connor)

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

skills

accuracy

qualification

NVQ Certificate/Diploma in Customer Service