customer support professional in belfast

posted
08 March 2019
contact
randstad financial & professional, randstad financial services
job type
permanent
salary
Competitive
apply now

posted
location
belfast, northern ireland
specialism
IT
sub specialism
Support
job type
permanent
working hours
Full-Time
salary
Competitive
reference number
CBELAVK1
contact
randstad financial & professional, randstad financial services
apply now

job description

Essential criteria:



* Fluency in written and spoken English AND one of the following languages: Dutch, German, Danish or Swedish
* Minimum of 6 months outstanding customer service experience in a service driven environment.
* Computer literate and confident in ability to browse Internet.

Skills required:



* A great listener, ensures thorough understanding of the support request, remaining calm in stressful situations.
* Decisive, identifying root cause and going beyond initial symptoms, thinking strategically.
* Focused on outcome ensuring a satisfactory resolution for the customer.
* Learns rapidly and eagerly, understanding customer and business needs.
* Confident, self-driven and inspires others to excel.



* Contributes in our effort to reduce complexity by generating new ideas/solutions.
* Proactive and open to share information and continuously seek what is best for the customer.
* Excellent oral and written English communication skills.
* Excellent problem-solving skills.
* Empathy and related soft skills to build customer rapport.

Hours of work: 40 Hours per week on a rotational shift pattern from Monday to Sunday.

Benefits:



* Bright, modern, exciting place to work with excellent staff facilities.
* City centre location.
* 28 days holiday.
* Onsite gym and cafe.
* Employee discounts scheme.
* Pension scheme.
* Excellent relocation package.
* Annual Reward & Recognition Ceremony.
* Professional development opportunities.

Relocation:

Moving to a new city can be an overwhelming experience but Belfast is among the most welcoming cities in the world and we, as a company, do our best to make sure the transition is as easy and enjoyable as possible!



* Reimbursement of initial travel costs to Belfast up to £250.
* 7 nights in a city centre hotel provided upon arrival in Belfast.


* Support in finding accommodation, opening bank accounts and much more.
* Advance in wages to help with first month's rent and deposit.

Apply now !!

Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003