customer support specialist in dublin

posted
07 December 2018
contact
randstad financial & professional, randstad financial services
job type
contract
salary
Dependent on Experience
apply now

posted
location
dublin, international
specialism
secretarial & admin
job type
contract
working hours
Full-Time
salary
Dependent on Experience
reference number
KRCSS
contact
randstad financial & professional, randstad financial services
phone
+353 1 402 9541
apply now

job description

We are looking for a talented Customer Support Specialist for an international Pharmaceutical company!!

Based in Dublin

Initial 11 month contract 37.5 Hours a week

Responsibilities:



* The Customer Service Support, reporting to the Cluster Supply Chain Leader, will coordinate all the relevant activities related to customer order management including call centre, order management, preparation of shipment documentation, organization of shipment, credit/debit notes, complaints, invoicing and customer data base update.
* The Customer Support Specialist will maintain supply of products to Customers, liaise with the 3PL and provide customer service for these products including managing customer complaints and queries.
* This individual will be responsible for the timely completion of goals and objectives.
* In addition, he or she will conduct the booking in of stock into Ireland and maintain inventory and the stock reconciliation with the 3PL. SOPs and training documentation will also be in scope.

Requirements:



* 5-8 years experience in similar position
* SAP experience and working with invoicing, debit / credits
* This person will have calls from hospitals and patients with pressure about the impact on the patient this candidate must have demonstrated experience dealing with similar situations
* Someone with a well round perspective
* Inventory management experience

APPLY TODAY!!!

Please note: candidates must hold valid full working visa to work in Ireland (Min stamp 4)

Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003