direct services support worker in south tyneside

posted
11 January 2019
contact
jessica ranson, randstad cpe
job type
temporary
salary
Competitive
apply now

posted
location
south tyneside, north east
specialism
customer services
sub specialism
Customer Service
job type
temporary
working hours
Full-Time
salary
Competitive
reference number
111115
contact
jessica ranson, randstad cpe
phone
01912211567
apply now

job description

Are you looking to help support older/ vulnerable residents by receiving and answering calls providing support and encouragement to people? A successful and growing Public Sector Organisation is looking to take on an enthusiastic and empathetic individual.

An Enhanced DBS and Valid Driving Licence is mandatory

Your Package



* Working hours: 22.5hrs - 30hrs per week
* £9.49 per hour
* Work a shift system to include Day / Night rota and Lone Working.

Your Responsibilities



* Delivering a high quality of personal care and supporting the emotional and physical needs of service users
* Receiving and answering calls / alerts from Assistive Technology users, contractors, locally based staff, managers and other internal and external bodies, prioritising responses where necessary
* Assessing and identifying the nature and reason for the call, fostering a rapport and acting to reassure the caller, appreciating that there may be a degree of impairment or communication difficulties
* To communicate the importance of maintaining healthy living patterns to Service Users and encourage them to make healthy choices i.e. by maintaining a healthy diet and taking regular exercise.
* Encouraging service users to exercise their own choices and formulate their own decisions where possible.
* Providing support, encouragement and practical assistance to enable people to carry out activities of daily living
* To maintain up to date, detailed and accurate records regarding the service provided to people.
* To record and report any problems or concerns regarding a Service User immediately to senior staff member
* To collect and deliver equipment to premises across the borough. To act as an escort on day opportunities transport as required.
* Liaise with internal and external staff and contractors

Your Skills and Experience



* An Enhanced DBS and Driving License is MANDATORY
* NVQ/QCF 2/ Care Certificate
* Previous experience of working in a care setting/environment
* Have a friendly telephone manner
* Strive to build their confidence and establish a trusting relationship with them and that of their family and other informal carers. To provide informal and emotional support to people

If interested pleases call Jess at Randstad CPE on 0191 2211 567

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

skills

customer care

qualification

NVQ Certificate/Diploma in Customer Service