OverviewLocation: Solihull Job Title: Online Customer Service Agent (Dutch)Job Type: Temporary Salary: £11.52
About the opportunity
We are delighted to be recruiting and working on a unparalleled opportunity working with one of the coolest and up and coming companies within the fitness & gym sector. This rapidly growing fitness clothing company is looking to expand it's online customer service team.
We are currently looking for native Dutch speakers to assist with the customer service's European customer base.
As a customer service advisor your role within the business will be to help manage and maintain the multiple on-line queries from their huge customer base. Despite being a relatively young this organisation is hungry and driven to become the biggest fish in the sea...
The role & the responsibilities
The company will shortly be launching their summer sale campaign, this huge promotion will see a spike in demand and will means you will have the chance to be involved in a great campaign. If you have a passion for fashion, are great with people and want to gain experience with a great brand this could be the role for you.Immerse yourself in the software and systems of the business; You will need to be social media savvy as the businesses system mimics the various platformsYou will be expected to interact with customers on their web based platform show excellent customer service and help the customers find the solution to their problemAssist with shipping, order or general queries from customersBe inventive and creative this company are all for new ideas to boost productive so if you have an idea make it heard.
*Please note again if the restrictions on travel relating to Convid 19 are not lifted candidates will be able to work from home but will need to be able to commute to the office in Solihull.
What the company want?Excellent written Dutch & English skills - As this is a web/computer based role it is imperative your Dutch & English is second to none!Understand the culture of the brand - It is so important that you get what these guys are all about and what they're trying to achieve. Able to communicate with the companies target demographic Web based customer service is advantageous but not essentialVery flexible regarding working different shifts The shifts Customer queries can come in at any time 24/7 365 so an ability to be flexible with shifts is important if you're ideally looking for a 9-5 this may not be the role for you. You will also need to be comfortable with working a weekend 1 in 5 and work each of the following shifts on a 5 week rotation. Patterns are shown below;6am-2pm early morning8am-4pm2pm - 10pm4pm-12am (midnight)
Please not because of these hours it will also make it a little tricky to commute via public transport so access to a vehicle could really help.
This truly is a great opportunity for someone looking to build their experience in a company that offers unparalleled benefits with a real chance to grow and develop your skills. So don't delay apply now.
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.