export administrator in willenhall

16 January 2019
laura wileman, randstad business support
job type
£ 20,000 - £ 23,000 per year
apply now

willenhall, west midlands
secretarial & admin
job type
working hours
£ 20,000 - £ 23,000 per year
reference number
laura wileman, randstad business support
apply now

job description

Are you looking for a challenging role where you can utilise your account management, customer service and export experience? Are you looking for an established organisation with strong values and a family feel? Looking for a role to develop your skills and experience?

Please note successful applicants MUST have experience in export

Export Account Manager

The Role

* Parking On-site
* Location Willenhall
* Salary £20,000 - £23,000
* Progression opportunities
* 25 days holiday + BH
* Monday - Thursday 08:30 - 17:00 Friday 08:30 14:00

Main Task: To support the export customer base, managing, developing and maximising accounts, delivering exceptional customer service at all times.


* Managing end to end sales activities, nurturing and developing account relationships and new business opportunities
* Processing orders, providing customer with quotations, including freight costings
* Office based point of contact
* You will ensure all queries are accurately
* Raise shipping, banking and credit documentation
* Negotiation of freight costs
* You will pro-actively contact customers for clarifications that will help resolve their query
* You will work with your internal network to ensure you are able to provide your customer with an appropriate response within the agreed SLAs.
* You will make proactive customer calls to elicit feedback on our service performance
* You will proactively support change in processes / procedures to provide a better customer experience / greater efficiency's

What You'll need

* Experience in Account Management and Sales Support
* Must have experience in Export
* Have excellent communication and customer care skill
* Please note experience within either the manufacturing or shipping industry is essential.
* Have the ability to manage issues from enquiry to resolution
* Proven ability to be able to negotiate
* Have experience working in a business to business customer service role
* Ability to answer customer queries and promote/sell products and process orders.
* You will also need to be bright, efficient with a can-do attitude and the ability to think on your feet to solve problems arising.
* Good working knowledge of MS Office
* Knowledge/understanding of print processes would also be desirable although training will be provided.

Desirable Skills

* Customer service management
* Being proactive and flexible
* IT literate
* Meeting deadlines
* Communication
* Being courteous and professional
* Being confident, thorough and collaborative
* Planning - ability to project manage orders
* Good standard of English both written and spoken and Maths

This role won't be around for long so don't delay apply now!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

educational requirements

high school