facilities operator in leeds

03 January 2019
lucy wainwright, randstad cpe
job type
£ 18,000 - £ 20,000 per year
apply now

leeds, yorkshire and the humber
construction & property
sub specialism
fm & maintenance
job type
working hours
£ 18,000 - £ 20,000 per year
reference number
lucy wainwright, randstad cpe
apply now

job description

Role: Technical Support Operator

Salary: £18,000 - £20,000

Location: Leeds

Reports to: Contract Manager

Hours: 8am - 5pm

My Client:

My client is the world's largest commercial real estate and facilities services company.

With a revenue over 10 billion and more than 70,000 employees world wide my client can offer progression, training and a great working environment.

My client offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.

Purpose of the job:

To provide comprehensive Technical Support assistance and remote maintenance on intruder systems for this client's customer on one of their largest contracts.

Main Duties and Responsibilities:

* To deliver excellent service to both internal and external customers.
* To utilise remote diagnostic software and product knowledge to provide comprehensive support, advice and assistance to the end user and engineers.
* Action and complete Remote routine inspections in line with SLA expectations.
* To liaise with different departments and companies to ensure prompt service delivery.
* To answer customer calls promptly, with SLA expectations.
* To assist and support the Helpdesk where required, through monitoring of engineering calls nearing SLA and appropriate escalation where required.
* Run reports assisting the contract support and management team in monitoring SLA delivery, including those of your team and the engineers.
* To build a good knowledge of intruder systems.
* Assist the Helpdesk and Technical Support Manager as and when required.
* Carry out any other additional duties when needed.
* Good level of IT experience.

Person Specification:

* Ability to work in a fast paced environment.
* Attention to detail.
* Proactive approach to work.
* Good problem-solving abilities.
* Able to work unsupervised at all times.
* Flexibility in work pattern will be needed for absence cover.


* Working for a well known, reputable firm.
* Social environment with work events.
* Great office location.
* Training and Progression opportunities.

For more information, contact Lucy at Randstad CPE Leeds.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.


building maintenance