facilities service manager in oxfordshire

18 July 2018
samantha wright, randstad business support
job type
£ 39,000 - £ 53,200 per year, annual bonus
apply now

oxfordshire, south east
construction & property
sub specialism
fm & maintenance
job type
working hours
£ 39,000 - £ 53,200 per year, annual bonus
reference number
samantha wright, randstad business support
apply now

job description

Salary £39,000 - £53,200 DOE + Car allowance + 10% Bonus

Oxfordshire/Buckinghamshire, UK

A Facilities Services Manager is required to join a Public Sector organisation in the Oxfordshire/Buckinghamshire area.
You will be required to:
*Deliver a fit for purpose estate in partnership with Public Sector organisations, generating cost efficiencies that will benefit the tenants, patients and the wider health economy.
*Deliver a sustainable, integrated facilities service across a defined geography for which you are responsible.
*Be the customers key point of contact and leading a team to deliver Property service standards, maintain safety excellence and a secure workplace, drive continuous service improvement, sustain a safe environment and improve customer experience.

Key responsibilities
Customers Management
*Build and manage the local day to day relationship with customers to ensure services are delivered to agreed standards.
*Act as the 'single point of contact' for allocated buildings, managing escalations from customers, suppliers and colleagues to ensure a seamless service delivery.
*Responsible for a range of policy implementations and service development, in support of the Senior Facilities Services Manager.
*Be on-call to manage escalated incidents.

Service Delivery
*Manages the local delivery of the Property Services to agreed standards to ensure the public sector organisation is seen as a trusted partner
*When delivering Hard FM services, and when appropriately appointed, act as the Authorised Persons and / or Responsible Person in accordance with delivery requirements
*Actively monitor and manage the performance of contracted services to ensure service delivery is effective
*Interpretation and application of zonal guidelines to local operating circumstances
*Effective management of the properties local suppliers
*Implement effective Maintenance Plans through the deployment of people, contractors, equipment, systems and materials
*Manage and control incidents (e.g. business continuity, environmental impact) owning timely and appropriate communication through to Senior Facilities Services Manager. Producing effective Property Incident Reports and managing associated actions through to completion. See Emergency Preparedness & Response process, and Incident
investigation process

Change Management
*Responsible for carrying out project work as directed by the Senior Facilities Services Manager in order to contribute to the development and improvement of local services
*Manage the improvement of service delivery through the implementation of local change programmes

People Management
*In conjunction with HR and the Senior Facilities Services Manager implement effective people management and development plans for frontline delivery colleagues (e.g. Facilities Co-ordinators, Hard FM trades, Domestic Cleaners) to ensure the operation is resourced with talented, motivated colleagues who meet service delivery requirements
*Manage the skills profile, training and competency framework of frontline colleagues
*Instil a culture of continuous improvement within in-house team to ensure the effectiveness and efficiency of service delivery

Safety and Compliance
*Monitor Safety performance of work activities under their control, and take appropriate and timely action to control risks, escalate issues as required and promote positive safety behaviours to all stakeholders
*Effectively manage building compliance activity for the building responsible for, ensuring inspections and remedial activity takes place in line with company policies and standards.
*Demonstrating Health & Safety leadership behaviours to continually develop our Safety culture ensuring all our employees and those we serve go home safe every day.

Budget Management
*Responsible for authoring expenditure against an allocated and agreed budget.
*Responsible for managing the cost profile for their property portfolio, including financial forecasting, budget setting, and engaging with finance and the wider team

*Motivates, enthuses, inspires and empowers team to deliver service excellence.
*Identifies, own and resolve local customer service issues, driving service improvements and exercising good judgement
*Is mobile, enthusiastic, willing to travel, and required to be available and on call outside normal working hours, to manage incidents and escalations

Performance Culture
*Development of a performance focused culture that emphasises collaboration, accountability and compliance obligations.
*Acting in a way that is aligned to the values of NHS Property Services with personal integrity and is commercially solutions focused.

Key Working Relationships
*The post holder will be required to build and maintain good working relationships with a broad range of internal and external stakeholders on a range of business sensitive issues.
*Lead as the expert; managing effective working relationships with the appropriate stakeholders.
*Drive and challenge each key working relationship to innovate and drive reform to achieve agreed objectives.
*Provide and receive complex, sensitive and contentious information, including presenting information about projects and dependencies to a wide range of internal and external stakeholders in formal settings.
*Manage potentially aggressive and/or antagonistic situations with colleagues and stakeholders within change programmes for successful outcomes.
*Deal with complex and conflicting subject matter problems in day to day work load in workshops, meetings, one on one communications and other events, comprising various parts of the business.
*Employ effective communication and influencing skills to enable an effective change management with stakeholders at all levels who may hold differing and contentious views.
*Ensure optimum engagement, securing appropriate buy in, support and understanding from stakeholders

Person Specification

*Degree level or equivalent vocational/professional qualification or equivalent professional experience
*Post graduate business management qualification or equivalent professional development
*Evidence of commitment to professional development
*Where hard services, suitable and sufficient qualification(s) for safe and compliant delivery as outlined in the relevant Health Technical Memorandum
*Member of British Institute of Facilities Management
*Member or Fellow of the Royal Institute of Chartered Surveyors
*Holder of BIFM Level 3 qualification in Facilities Management

*Understand the complexities of delivering an integrated facilities services solution, including current and future needs
*Specialist knowledge of Facilities Management Services
*A sound knowledge of the business standards, statutory and regulatory requirements
*Knowledge of relevant technical guidance for soft and hard services in a healthcare environment

*Experience of leading a multi discipline team, giving purpose and clear direction and promoting teamwork to ensure high motivation and performance
*Experience of managing customers and clients
*Experience of ensuring safe and compliant facilities management standards are delivered
*Demonstrable experience of organisational change
*Demonstrable experience of leading an in-house delivery team and contractors
*Significant experience in managing delivery across multiple sites and multiple services
*Experience of Property Services
*Management of complex and geographically diverse operations

*Excellent written and verbal presentation and communication skills
*Demonstrable ability to influence and build internal and external partnerships
*Influencing skills
*Strong analytical, investigative and problem-solving skills
*Ability to work under pressure, and consistently deliver against tight and competing deadlines and offer practical solutions
*Awareness of social, political, financial, economic and wider business issues affecting all organisations, particularly the Public Sector

Personal Qualities/ abilities
*Highly effective at meeting customer needs
*Flexible and prepared to take on new tasks as the job develops over time
*Sensitive to all operational improvement techniques
*Competent in performance measurement, analysis and reporting techniques and present information to a wider business network
*Remain calm under pressure, with demonstrable patience and flexibility, coupled with evident enthusiasm and a passion for delivering service excellence
*Exhibit presence, tenacity, confidence, maturity and humility with a 'can do' attitude
*Diligent, with an eye for quality and attention to detail, acting with a sense of urgency to put things right for customers, colleagues and our wider business
*Willingness to embrace change and seek out opportunities

Other Requirements as Applicable
*Ability to travel to remote locations around the Zone and across England.
*Flexibility regarding travel, working hours and days.
*Car driver and full clean license
*Be available to manage operational escalations outside of normal office hours

As the successful Facilities Services Manger you will be joining a Public Sector organisation, established in April 2013. The organisation has a portfolio of over 4000 properties ranging from listed buildings to former workhouses to state of the art campuses and are looking for experienced FSM's to join them.

Interviews will commence within the next two weeks for the successful FSM's so to avoid disappointment, apply and call Sam in the office on 01793491444

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.


building services