facilities services manager in north west england

18 July 2018
jennifer stott, randstad business support
job type
£ 39,000 - £ 53,200 per year, car allowance+10% bonus
apply now

north west england, north west
construction & property
sub specialism
fm & maintenance
job type
working hours
£ 39,000 - £ 53,200 per year, car allowance+10% bonus
reference number
jennifer stott, randstad business support
01612 478802
apply now

job description

Facilities Service Manager

Salary £39,000-£53,200 DOE+Car allowance+10%Bonus

North West England

You will be required to:

Deliver a sustainable, integrated facilities service across a defined geography

Be the customers key point of contact and leading a team to deliver Property service standards, maintain safety excellence and a secure workplace, drive continuous service improvement, sustain a safe environment and improve customer experience

Key responsibilities

Customers Management

Build and manage the local day to day relationship with customers

Act as the 'single point of contact' for allocated buildings, managing escalations from customers, suppliers and colleagues to ensure a seamless service delivery

Responsible for a range of policy implementations and service development

Be on-call to manage escalated incidents

Service Delivery

Manage the local delivery of the Property Services to agreed standards

When delivering FM services act as the Authorised Persons in accordance with delivery requirements

Manage the properties local suppliers

Implement effective Maintenance Plans

Manage and control incidents (e.g. business continuity, environmental impact) owning timely and appropriate communication through to Senior Facilities Services Manager. Produce effective Property Incident Reports and manage associated actions through to completion

Change Management

Responsible for carrying out project work in order to contribute to the development and improvement of local services

People Management

Implement effective people management and development plans for front-line delivery colleagues

Safety and Compliance

Monitor Safety performance of work activities under their control, and take appropriate and timely action to control risks, escalate issues as required and promote positive safety behaviours to all stakeholders

Effectively manage building compliance activity for the building responsible for, ensuring inspections and remedial activity takes place in line with company policies and standards

Budget Management

Responsible for authoring expenditure against an allocated and agreed budget

Responsible for managing the cost profile for their property portfolio, including financial forecasting, budget setting, and engaging with finance and the wider team


Motivates, enthuses, inspires and empowers team to deliver service excellence

Is mobile, enthusiastic, willing to travel, and required to be available and on call outside normal working hours, to manage incidents and escalations

Performance Culture

Development of a performance focused culture that emphasises collaboration, accountability and compliance obligations

Key Working Relationships

The post holder will be required to build and maintain good working relationships with a broad range of internal and external stakeholders on a range of business sensitive issues

Drive and challenge each key working relationship to innovate and drive reform

Provide and receive complex, sensitive and contentious information, including presenting information about projects and dependencies to a wide range of internal and external stakeholders

Deal with complex and conflicting subject matter problems

Employ effective communication and influencing skills to enable an effective change management with stakeholders at all levels who may hold differing and contentious views

Person Specification


Degree level or equivalent vocational/professional qualification or equivalent professional experience

Post graduate business management qualification or equivalent professional development


Understand the complexities of delivering an integrated facilities services solution, including current and future needs

Specialist knowledge of Facilities Management Services

Knowledge of relevant technical guidance for soft and hard services in a healthcare environment


Experience of leading a multi discipline team

Experience of managing customers and clients


Excellent written and verbal presentation and communication skills

Strong analytical, investigative and problem-solving skills

Ability to work under pressure, and consistently deliver against tight and competing deadlines and offer practical solutions

Personal Qualities/ abilities

Competent in performance measurement, analysis and reporting techniques and present information to a wider business network

Other Requirements as Applicable

Ability to travel to remote locations around the Zone and across England

Flexibility regarding travel, working hours and days

Car driver and full clean license

Be available to manage operational escalations outside of normal office hours

As the successful Facilities Services Manger you will be joining a Public Sector organisation, established in April 2013. The organisation has a portfolio of over 4000 properties ranging from listed buildings to former workhouses to state of the art campuses and are looking for experienced FSM's to join them

Interviews will be commencing within the next two weeks for the successful FSM's so to avoid disappointment send your CV across today

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.


Team leadership