french, spanish, german or italian customer service adviser in liverpool

posted
11 September 2019
contact
randstad consultant, randstad inhouse services
job type
temporary
salary
£ 8.93 per hour
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posted
location
liverpool, north west
specialism
customer services
sub specialism
Call Centre
job type
temporary
working hours
Full-Time
salary
£ 8.93 per hour
reference number
CS-FT-LIV-LING
contact
randstad consultant, randstad inhouse services

job description

Do you enjoy speaking to customers on a day to day basis, working within a busy contact centre environment, and have passion for customer service?

Our client, a worldwide brand, are currently looking for linguists who speak French, Spanish, German or Italian to join their team as inbound Customer Service Advisors in Liverpool City Centre, dealing with all manner of queries to ensure first time resolutions and provide an exceptional customer experience.

Benefits:



* Monthly language skill bonus - up to £100
* A Performance based monthly bonus - up to 8%
* Pension
* Holiday pay (33 days including Bank Holidays)
* Access to the Randstad Benefits App with discounts and savings at high street shops, cinemas, gyms and much more
* Full training provided

Hours of work and salary:



* £8.93 PER HOUR
* Shift pattern: 5 days PER WEEK, Monday - Friday
* 37.5 HOURS PER WEEK

Responsibilities:



* Demonstrate effective customer contact through inbound calls and building strong rapport
* Ensure that customer service levels are met and going the extra mile where possible
* Respond to all customer queries with accurate and complete information
* Set and manage customer expectations
* Ensuring personal Key Performance Indictors and Service Level Agreements are achieved

Requirements:



* Experience in a previous customer service role
* Excellent telephone manner
* Flexible approach
* IT literate
* Flexible mainly evening and weekend shift patterns

This is an ongoing temporary assignment with an immediate start. Interviews for shortlisted candidates will be taking place in the coming weeks.

Does this sound like the role for you? If so, send your CV to apply today!

skills

communication