OverviewLocation: SolihullJob Title: Dutch Speaking Online Customer Support Agent - Working from home Job Type: Temporary - 10 weeks, please note there may be the opportunity for this role to go permanent based on performanceSalary: £12.56About the opportunityWe are delighted to be recruiting and working with a hugely successful business within the fitness & gym apparel sector. This amazing brand has been recognised nationwide & globally for its success and growth in recent years and is now looking to expand it's online customer service team for an upcoming sale. As a Dutch speaking customer support agent, your role within the business will be to help resolve online queries from their huge customer base.The role & the responsibilitiesThe company will be launching their Black Friday sale, this huge promotion will see a spike in demand for and will mean you will have the chance to be involved in a great campaign. If you have a passion for customer service, see yourself as a great problem solver, and want to gain experience with a great brand this could be the role for you.Assist customers with online queries relating to but not inclusive of; orders, product information, sales informationYou will be solving tickets (customer issues) on a daily basisYou will need to immerse yourself in the software and systems of the business; It may be useful if you are social media savvy as the businesses system mimics the various platformsYou will be expected to interact with customers on their web based platform, show excellent customer service and help the customers find the solution to their problemBe inventive and creative this company is all for new ideas to boost productivity so if you have an idea make it heard.What does the company want?Someone who is customer focused and has a passion for customer serviceNative or fluent in DutchExcellent written English skills - As this is a web/computer based role it is imperative your English/Dutch is second to none! essentialVery flexible regarding working different shiftsRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.