german speaking customer service administrator in solihull

posted
15 May 2019
contact
lindsey monaghan, randstad business support
job type
temporary
salary
£ 9.38 - £ 10.38 per hour
apply now

posted
location
solihull, west midlands
specialism
customer services
sub specialism
Customer Service
job type
temporary
working hours
Full-Time
salary
£ 9.38 - £ 10.38 per hour
reference number
GSGCS
contact
lindsey monaghan, randstad business support
apply now

job description

Sprechen Sie Deutsch?? Overview - YOU MUST BE ABLE TO WRITE IN GERMAN TO BE CONSIDERED



* Location: Solihull
* Job Title: German speaking Online Customer Service Advisor
* Job Type: Temporary (potential to go permanent)
* Salary: £9.38

About the opportunity

We currently have an unparalleled opportunity working with one of the hippest and up and coming companies within the fitness sector. This rapidly growing fitness clothing company is looking to expand it's online customer service team. As a German customer service advisor your role within the business will be to help manage and maintain the multiple on-line queries from their huge customer base. Despite being a relatively young this organisation is hungry and driven to become the biggest fish in the sea...

The role & the responsibilities

This summer will see a huge promotion and spike in demand for the company this means you will have the chance to be involved in a great campaign throughout the summer months. if you're in between years at uni, college or are looking for a little extra cash this summer this is the job for you.



* Immerse yourself in the software and systems of the business; You will need to be social media savvy as the businesses system mimics the various platforms
* You will be expected to interact with customers on their web based platform show excellent customer service and help the customers find the solution to their problem
* Assist with shipping, order or general queries from customers
* Be inventive and creative this company are all for new ideas to boost productive so if you have an idea make it heard.

Benefits - (Prepare yourself these are good!)



* Opportunity to go permanent
* Free on site parking
* In house chef - healthy food made on premises
* Subsidised food
* Sleep pods for naps
* Ping pong table
* Casual dress
* Basket ball court outside

What the company want?



* Excellent written German skills - As this is a web/computer based role it is imperative your German is second to none!
* Understand the culture of the brand - It is so important that you get what these guys are all about and what they're trying to achieve.
* Able to communicate with the companies target demographic
* Web based customer service is advantageous but not essential
* Very flexible regarding working different shifts




The shifts

Customer queries can come in at any time 24/7 365 so an ability to be flexible with shifts is important if you're ideally looking for a 9-5 this may not be the role for you. You will also need to be comfortable with working either a Saturday or a Sunday twice a month. The shifts patterns are shown below;


* 6am-2pm early morning
* 8am-4pm
* 2pm - 10pm
* 4pm-12am (midnight)
* 12am (midnight) - 6am

This truly is a great opportunity for someone looking to build their experience in a company that offers unparalleled benefits with a real chance to grow and develop your skills. So don't delay apply now.

If you don't speak and write in German we will not be able to consider your application!


Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

skills

language knowledge

qualification

NVQ Certificate/Diploma in Customer Service

responsibilities

German speaker for Customer services - online customer services in German

educational requirements

secondary school